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TC26 Zebra scanner not adding to the cycle count. The cycle count transfers to the scanner. Scanner acts like it's scanning but nothing is happening. The count does not go change. It seems like there is NO place for the scan to go. I started with a TC21 and it was doing the same thing, thinking it was the scanner not compatible with QB's Enterprise because QB's took it off the list for awhile but since brought it back. I have the TC26 now and it does the same thing, NOTHING!! I downloaded the app from Google Play Store first then deleted it and then downloaded from QB's with the APK, and it is doing the same, NOT adding to the cycle count. Could it be in the DATA WEDGE setting? I haven't changed anything in it yet. I talked to QB's a couple months ago and told me it was Zebra's. Zebra has checked both scanners and they both working correctly. After about two hours back with QB's, finally got it out of them that the APP was messed up and they will be updating. Any help would be much appreciated. I see others are working with the TC21 but can't find anything on the TC26.
It can be challenging, Glen. I appreciate the troubleshooting steps you have performed. Let me point to the right direction of support.
Upon checking, we have an ongoing investigation about scanning barcodes in the QuickBooks Desktop mobile app not increasing quantity. With that, I recommend contacting our Customer Care Team. This way, you'll be listed as one of the affected users and you'll be notified about the progress of this investigation.
Here's how:
To determine their availability, check out their support hours.
Moreover, I'll include these resources about staying on top of your inventory movement and using barcodes to make data entry faster and easier:
We appreciate your patience during this time. Rest assured, our Product Engineers are actively working to resolve this investigation promptly. Should you have further concerns about managing Barcode scanners, hit the Reply button. I'll get back to you as soon as I can. Take care!
I've contacted yesterday (and multiple other times) with case number since September and all they say is (We are working on it and will contact when resolved.)
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