technical issues

Hello there, CoachEUC.

I recognize the need for you to use QBO seamlessly, especially in preparing taxes for your clients.

Since you mentioned you’re unable to log in, may I know the specific error or message received? This is to ensure I can provide a timely solution and check if we have reported issues.  

In QBO, we have solutions to help you logged in to your account. For example, if you forgot the user ID, choose I forgot my user ID or Password to recover the information.

Here’s how:

1. On the Sign in page, scroll down to the bottom of the page.
2. Click the I forgot my user ID or Password link.
3. Then, follow the on-screen instructions to complete the process.

However, if it’s a different scenario, this article provides an overview of how to resolve login issues in QuickBooks: Get help if you can't sign in to your account.

For future reference, let me share the QuickBooks Online year-end guide and checklist guide. It contains links to help complete your tasks needed to close your clients' books and prepare for the new year.

Don’t hesitate to visit the Community again if you have any other concerns or questions. I’m always ready to help and make sure you’re taken care of. Have a good one.

@CoachEUC   I have had the same problems today.  I was able to log in, first thing, this morning.  Then, QBO got REALLY slow and wouldn't let me click on anything without giving error  502.  That's said to be a cookie error.  I cleared all of that yesterday, before leaving work. Did it again, this morning, and still could log in, but not aloud to navigate or click on anything.  

Just tried logging in again, and seems ok, so far, and QBO is actually running quicker and smoother, now.  But to have the amount of technical issues we have all had, as of late, is beyond ridiculous.  

Just wanted you to know that you're not alone in your frustrations with QB.  

Good luck.