Terrible Customer Service?

Check with @Fiat Lux - ASIA and see if he might be able to help you find something else.  You can private message him. 

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@jacquej wrote:

Also, finding an actual phone number to call and speak with an actual person is nearly impossible. After he hung up on my I called the same number and he answered again and just hung up on me again. 

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@jacquej 

Which number did you dial?

877-282-0782

@Fiat Lux - ASIA 877-282-0782

@Jacque JOhnson 

How and where did you get that number?

@Fiat Lux - ASIA  from the Intuit QB POS website

https://quickbooks.intuit.com/desktop/point-of-sale/

I noticed it's the Sales number, not the Support number. You were talking to a salesperson, not a technical support 8) 

I can see this hasn't been easy for you, Jacque JOhnson. 

We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to have. Rest assured, I'll take note of this so I can pass along your experience. And provide all the feedback you have to the appropriate channels. 

If you still wish to get in touch with one of our payroll team, you’ll have to request a callback for them to contact you. Let me show you how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

In case you want to run an end-of-day report or a financial exchange and QuickBooks Desktop Point of Sale tries to connect with QuickBooks Desktop, you see one of the following errors: Error: Point of Sale is unable to open or connect to QuickBooks.

Get back to me if there's anything else that I can assist you with. Have a lovely day!

I can't even get a person on the phone to explain my problem to!  They want me to hold for hours!!!!  I'm busy!  Why must I wait 2-3 hours to speak with a human.  Unacceptable.  I need new software!  This sucks

Hi there, Lynda.

I can see the urgency of this matter, and I want to ensure you can get through this situation. It looks like you've already posted this here in the Community space, and my colleague was able to respond to it. You can visit the link below to see her response.

https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/re-terrible-customer-

service/01/1268148/highlight/true#M16279

Don't hesitate to post here again. I'll be here, ready to provide further assistance if needed. Stay safe, and have a nice!

WORST EXPERIENCE EVER!  THEY SUCK!