Welcome to the Community space, @Matt1213. We'll help you get through this to continue e-filing your W-2 copies inside QuickBooks Online (QBO) Payroll.
Before we dig deeper into your query, know that we understand the importance of this matter and want to ensure this gets addressed on time. We can perform some basic troubleshooting steps to ensure this has nothing to do with your current browser. Please know that a browser accumulates temporary internet files that can improve or affect your browsing experience. However, too many of them can cause your operation to get stuck or cause errors.
In this case, you'll want to access your account using an incognito or private browser and see if you can e-file your W-2 copies. Use these shortcut keys to access a private window:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to e-file your copies. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, we recommend contacting our Customer Care Team so they can access your account in a secure environment and proceed to conduct further investigation. See this page for further guidelines: Contact Payroll Support.
In addition, visit this page to help you prepare to wrap up this year's payroll and prepare for the next one: Year-end checklist for QuickBooks Online Payroll.
You can inform us here in the comment section if you need assistance e-filing your W-2 copies. As always, we'll be here to help you out again. Stay safe, and have a good one.
