Let's figure out why the Record payment button on your QuickBooks mobile app isn't working, Corona.
To assist you effectively, could you let me know if you see an error message when you press the Record payment button, or if the button is greyed out? This detail will help us determine the cause.
In the meantime, I recommend clearing the app’s cached data, as corrupted cache files can sometimes lead to glitches and unexpected errors.
Here's how to do this:
- Go to Settings on your device, then General.
- Click iPad storage and tap the QBO app.
- Free up its storage without deleting app data by hitting Offload App.
- Locate and tap the app from your Home Screen to reactivate and use it again.
If the issue persists, try uninstalling and reinstalling the QuickBooks Online (QBO) app. This process resets the application and can resolve potential errors. Once done, check if the Record payment button is functioning properly.
Meanwhile, you can use a workaround to receive payment checks by logging in to your account through a web browser.
Just in case you need more guidance when accounting or doing other bookkeeping-related tasks, our QuickBooks Live Expert Assisted Team is always ready to help.
Feel free to go back to this thread if you have more questions.
