This is my official complaint with regards to the service received from Quickbooks Online from 2/7 - 2/22. The case is #xxxxxxxxxxx and the details of the case are below. Prior to sending this email, I consulted an attorney and this case violates UCC 3-420 as there is no risk of chargeback on any transaction because this is the only transaction on this Merchant Account. There are NO transactions on this merchant account except this one, therefore, if this money was refunded to the customer - as requested - there would be no additional transactions that would be subject to dispute or chargeback. This makes the retention of these funds unlawful conversion (UCC 3-420) , as there is no basis for them to be held. Returning the funds to the customer relieves all current and potential future liability between DM Boost, LLC and Quickbooks.
