Thank you for posting here in the Community, @yusufowais10.
I understand that you need to link your Chase credit card to your QuickBooks Online account. Let me help you resolve the error you're getting.
Having an unexpected behavior using your QuickBooks Online account is probably because of a browser issue. The browser may become clogged with regularly requested website resources, resulting in problems and/or strange responses.
I suggest connecting your bank account using an incognito window. Here are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Incognito mode prevents the saving of browsing history and site data that causes issues. Also, let's clear the cache to fix issues in QuickBooks Online.
Here's how:
- Open Chrome.
- Click More.
- Choose More Tools, then Clear browsing data.
- Add a time range. Select All time to delete everything.
- Check the boxes next to Cookies and other site data and Cached images and files.
- Select Clear data.
Finally, older browser versions may trigger strange behavior. I recommend that you use the updated version.
Once you're able to connect to your bank, you can check these articles. These two will show you how to categorize the transactions correctly:
I'd appreciate it if you'd update me on how the steps work. I'm here if you need more help with connecting your credit card account to QuickBooks Online.
