Hello all. Does anyone have an email where I can send this letter to? I am so perplexed that there is not an easy way to report this.
August 4, 2022
To Whom It May Concern,
My name is [Removed], and on the following dates, I paid the following invoices to Angelica Diaz-Rivera via Quickbooks.
05/05/2022 Transaction ID: MS0088483959 $284.70
05/05/2022 Transaction ID: MQ0089729194 $537.30
05/10/2022 Transaction ID: MS0089538607 $307.80
Total: $1129.80
I am very concerned that this money has not been released to Angelica, nor has it been refunded to me.
When I make payments via Quickbooks to independent contractors, I am trusting that Quickbooks (as the middleperson) will release these funds to the contractor. When that doesn’t happen, the most efficient and practical next steps are:
1. To refund the funds to me so that I can find an alternative way to pay the contractor, or
2. For Quickbooks to promptly resolve the issue and release the funds to the contractor.
That has not happened in this case. Instead, Quickbooks still has this money I have paid to Angelica, and after many calls and case numbers trying to resolve this issue, they have told her that they will not send her the money, nor will they refund it to me.
The case numbers are as follows:
5/7/22: (Additional paperwork needed) (paperwork fully submitted 5/12)
5/24/22 (unable to login since submitting paperwork)
5/31/22: (Account reactivation request)
7/18/22: (funds were to be released to Angelica once charges were offset)
7/27/22 Escalated (rejected)
8/1/22: Escalated (still in review)
8/5/22: Final Decision (no action will be taken via Quickbooks)
I have been told to go to my bank, but as these aren't fraudulent charges (I authorized the payments at the time that I made them), my bank says they cannot do anything.
This matter has gone on for far too long with Quickbooks not taking immediate steps to resolve this. Please let Angelica and myself know no later than Monday August 8, 2022 how Quickbooks intends to fix this issue. My email address is [email address removed].
I look forward to hearing from you.
Kind Regards,
[Removed]
