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Cynthia25
Level 1

Two companies when I log in

Hi there! 

 

I'm having a bit of a problem when signing in to QuickBooks Time and QuickBooks Online. 

 

It looks like I have two separate company files linked to my login where I should only have one. One comes up as my company's name and the other with the company's name and an "Inc." at the end. Each time I log in, it asks me which company I want to log into, which is annoying. My QBO is linked to one and the QBT is linked to the other. I'm not entirely sure how this happened, but I need to fix it. Logging into QBT is a three to four step process now (I can never remember which one is linked to the "Inc." vs "non-Inc." and I've had to log out and back in more times than I can count), and it's driving me up a wall! 

 

Another issue I found is that when I go into the incorrect QBT file all the clients I have linked under my QBO come up, which is also very annoying, as I do not use this to track anything aside from time spent on the clock. We use a separate program for tracking time spent on clients. 

 

Does any body have any suggestions? 

 

Thank you! 

 

 

1 Comment 1
SashaMC
Moderator

Two companies when I log in

Hello Cynthia25,

 

Thank you for stopping by in the QuickBooks Community! For this situation, it will be best to contact our Support Team. They will look into the actual accounts and get them taken care of so that only one account shows up when you go to login in. You can call us at 888.836.2720 or use our chat service if you prefer!

 

Let me know how the interaction goes! I hope you have a productive day. Be safe! 

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