Problem is that transition takes a significant amount of time; it was a multi-day process with my husband's business and longer than that when I migrated this business account from desktop to online. And then what? Having access to my historical data is good, better than nothing I suppose... however I need to be able to invoice, run payroll, pay taxes, run reports, etc. to run my business. Will I be able to do that? Then when/if they fix my QB online I spend another couple of days migrating back again?? It sure seems to me that the real solution is that someone at QB takes responsibility for their product not functioning, and that they communicate with their customer about what the process is to get it functioning, along with a timeline for the fix. I'm tired of all the BS migrating back and forth.. the reality is I'm on QB online because QB told me that desktop for Mac was no longer supported after 2022. So, that was that even true? 

I'm on QB online because QB told me that desktop for Mac was no longer supported after 2022. So, that was that even true?

If you're using QBD 2019, they don't support it as of June 2022. In fact you can still run it on Sonoma 14.1. So it's up to Apple to continue releasing supported updated versions later. You can still purchase QB Desktop 2024 for Mac Plus if required.

I no longer have QB desktop on my computer after I migrated to QB online. And, it sounds like QB wasn't truthful with me about discontinuing QB desktop for Mac is they have come out with a 2024 version. I guess at this point I shouldn't be surprised by that. I certainly do not want to give any more of my money to QB by purchasing the 2024 version! 

How exactly would I even get the historical data migrated to QB desktop when I have no access to my account? If QB support can get that data for me, why can I not just migrate that to a new accounting software. On that topic does anyone have recommendations for accounting software that is not QB?

On that topic does anyone have recommendations for accounting software that is not QB?

Contact me in private and we can share 3 options to explore.

Please let me know if this was resolved.   Same issue with 8 hours of useless customer service conversations.    It's been nearly 4 weeks now since I've been able to log into my account.  thank you

They did restore access after several weeks.

Try this email [email address removed] 

[removed email address]

I appreciate you for notifying us of your concern, @hipfitnesstx.

As per checking, we have a recently concluded investigation about receiving the Company Disabled error code when accessing your QuickBooks Online (QBO) account. Our product engineers have investigated the issue and verified that the errors you receive when signing in to your QBO account are being rectified.

Since you're still encountering the same issue, I suggest reaching out to our customer support team so they can further review the root cause of the problem and reopen the investigation if necessary. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Moreover, you can add users and assign their roles to specific tasks. 

Feel free to reach out to us anytime you have additional questions about signing in to your QBO account. We'll be always available to offer assistance. Keep safe.

Was this issue ever resolved? I am having the same issue and don't know what to do.

Please help! 

Welcome to the Community space, Aakkee.

To better assist you, may I know what specific issue you're referring to? This way, we'll be able to address your concern and provide you a resolution.

We'll wait for your response. Have a great day!

Yes. It did take a few weeks and I had to email their executive team

Whom did you contact for this issue to get it resolved? I just got the error this am. 

COMPANY_DISABLED

Thanks for joining us on this thread, @Kaysie2. I'm here to provide some updates regarding the issue with logging into your QuickBooks Online (QBO). I'll also help you point in the right direction for support.

Currently, we've already received reports that some users have also encountered the same issue you're having. Rest assured, our Engineering Team is looking into it and working to implement a permanent solution to fix the bank connectivity problem. Unfortunately, we don't have an expected timeline for when the issue will be resolved.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team if you haven't already. This way, they can add you to the list of affected users and notify you via email of the resolution updates. You can present this investigation number (INV-96931) to our representative to speed up the process. Here’s how to get in touch with them:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

 Please check out our support hours to ensure we can address your concerns promptly.

I appreciate your patience as we're working to fix the login issue with your QBO account. I'm always around to assist if you have follow-up questions about this or any other QuickBooks-related concerns. Goodbye for now and stay safe!

I posted the contact previously. However, email addresses are automatically removed from the forums.

You would need to search for the intuit office of the president and see if you can find a contact 

Hello - Did you ever resolve your issue?  I am receiving the same issue this morning

I can only imagine how challenging that situation must have been for you, Rstephens.

Usually, clearing the browser cache and accessing QuickBooks Online to a supported browser can help rectify the issue. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you're able to log in, clear the browser's cache. It deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.  

If the issue persists, I recommend contacting our phone or chat support team. They have tools to investigate the cause of this and provide additional solutions to fix the problem. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter "unable to log in" in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your vendor transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

Yes. It did take a few weeks and I had to email their executive team

I have the same issue today .
Unable to access my account. My email which was my log is not recognized. 

Frustrating

Spoke to 3 different people. Uploaded my drivers license and my IRS letter with name and business address but no luck

Sorry to hear that. Try emailing their executive team.

The forums don't allow for email addresses, so I cannot share one with you.