Unable to Print or Email Invoices

Visit the following reference

https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-p...

Thank you, but I have checked all these, The Temp file security settings are all on FULL,

When following the instructions to print the Notepad document, I do not have XPS Document Writer as an option, I do have Microsoft Print to PDF, is this the problem?

My Print Spooler is Set to Automatic.  Is it the XPS Document Writer Issue?  I am running the latest version of Windows 11.

I appreciate the efforts you've put into the issue you've encountered, @vaiconsultant1.

Since you're still experiencing the same issue, I suggest contacting our QuickBooks Support team again so they can further sort this out and assist you using their tools.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/ Contact Us.
3. Select Contact Us.
4. Enter a summary of your concern, then select Continue.
5. Sign in to your Inuit account and select Continue.
6. From there, click Continue with my account.
7. We'll email you a single-use code. Enter your code and select Continue.
8. You can either choose Chat with us or Have us call you.

Lastly, I'd recommend checking your email for you to be able to know if it's the best time to update your software using QuickBooks Email: Make sure your QuickBooks Email service continues to work.

Please know that you're always welcome to reach out for further queries about managing your invoices or anything else about QuickBooks. I'd be glad to assist you 24/7. Stay safe!

I went the process and all of the settings are correct for the Temp folder and the Print Spooler.  In testing the Notepad document print function, the XPS Document Writer is not an option.  I do however have Microsoft Print to PDF.  Is this the issue?  Does the Intuit print function require XPS Document Writer and why wont it email? Is the email issue a result of the fact that it will not create a pdf emailable document?

I appreciate your dedication to resolving the printing and emailing issues with your customer invoices, vaiconsultant1. 

Allow me to assist in successfully printing and emailing invoices to your customers.

QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF.  Since you don't have this option, this could be the reason of why you're unable to print and email the invoice. That said, I recommend contacting your IT professional or Microsoft for further guidance in setting this up on your computer.

Here are some steps you can take with the help of an IT professional:

• Ensure that XPS services are enabled. Here's how:
  
  

1. Press Windows + R on your keyboard.
2. Enter optional features and select OK.
3. Find Microsoft XPS Document Writer and make sure it's selected.
4. Select OK.

• Test the XPS Document Writer and print it outside QuickBooks.
• Adjust security software settings to prevent .xps files from being blocked.
• Modify Windows user permissions for the XPS Document Writer.

Alternatively, you can make use of the Microsoft Print to PDF option to save the invoice in PDF format and then print it outside of QuickBooks. 

On the other hand, to utilize the email functionality within the program, it is essential to ensure that your QuickBooks Desktop is updated. However, in case your version is already on the latest release but still unable to email invoices, you can opt to email the downloaded file from the previous steps directly to your customer outside of the program as a workaround.

Furthermore, you may also check the following article for detailed guidance on how to create a payment link that you can share with your customers to get paid quickly: Payment links for QuickBooks Desktop.

You can also browse this article for more information about tracking customer transactions: Accounts Receivable workflow in QuickBooks Desktop.

Fill me in if you have any questions about managing invoices and other QuickBooks-related concerns. I'll be always around to help.