Unable to send invoices by email after Windows update

Iris70 · ‎March 29, 2022

I've been sending invoices through Quickbooks for years. Not sure why I'm suddenly having problems today emailing an invoice to a customer. My password is correct, I tried multiple times.

I don't know if my Windows update is related or not but thought I should mention it. I haven't emailed anything through Quickbooks for over a week so I can't say for sure it's related.

AlcaeusF · ‎March 29, 2022

Hello @Iris70,

Thank you for taking the time to post in the Community. Let me share some updates about this unexpected behavior when sending invoices in QuickBooks Desktop.

We've received reports from some users about the exact error message. Our team has not declared a specific time frame for the complete fix, but they're already working on it and conducting a further investigation.

Rest assured, we take this case with urgency and high regard. The unexpected behavior you have experienced is expected to be resolved in an upcoming product update.

For now, I recommend contacting our QuickBooks Support Team. We'll add you to the list of affected users for the updates via email.

You can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Select QuickBooks Desktop Help.
Enter your concern, then hit Continue.
Choose Get a callback.

For additional reference, you can use the following article to review the settings in the webmail preferences of your QuickBooks: Fix Error: Could not connect to the email server.

Drop me a comment below if you're still unable to send invoices or fix the error. I'll be happy to help you some more.

View solution in original post

AlcaeusF · ‎March 29, 2022

Hello @Iris70,

Thank you for taking the time to post in the Community. Let me share some updates about this unexpected behavior when sending invoices in QuickBooks Desktop.

We've received reports from some users about the exact error message. Our team has not declared a specific time frame for the complete fix, but they're already working on it and conducting a further investigation.

Rest assured, we take this case with urgency and high regard. The unexpected behavior you have experienced is expected to be resolved in an upcoming product update.

For now, I recommend contacting our QuickBooks Support Team. We'll add you to the list of affected users for the updates via email.

You can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Select QuickBooks Desktop Help.
Enter your concern, then hit Continue.
Choose Get a callback.

For additional reference, you can use the following article to review the settings in the webmail preferences of your QuickBooks: Fix Error: Could not connect to the email server.

Drop me a comment below if you're still unable to send invoices or fix the error. I'll be happy to help you some more.

Iris70 · ‎March 30, 2022

Issue resolved! Spoke with a very helpful person today. They told me I needed to use Outlook from now on due to security purposes. I was using "Others"

He asked me to go to:

Edit>Preferences>Send Forms.

In the Send Forms section, I had to delete the info I had saved, start an Outlook account connected to my business email. All working now! Thank you for suggesting a callback.

GebelAlainaM · ‎March 30, 2022

Thanks for the update, @Iris70.

We'll be happy to supply you with the necessary information to get you started. Our goal is for you to be able to send invoices by email after the Windows upgrade.

If you have any further questions or require QuickBooks assistance, please contact us. We'll be there for you at all times. Have a fantastic day!

pat50 · ‎June 29, 2022

Hello:

I am still having issues with sending invoices via email to my customers. I keep getting the error message unable to locate this email address, or unsent with a red exclamation. Can anyone please assist. Thank you.

GlinetteC · ‎June 29, 2022

I'll help you with your issue about sending invoices via email in QuickBooks Desktop, pat50.

Let me share some possible reasons why this is happening:

The email preference is being set incorrectly.
A damaged QuickBooks installation.
Domain admin was blocked.
Account security settings from your email provider.

To fix the issue, ensure that QuickBooks Desktop is updated to the latest release. Then double-check the web mail's settings in the preferences.

Here are the steps:

At the top menu bar, click Edit then Preferences.
Tap the Send Forms menu and go to the My Preferences tab.
Select the email account you're using, then press Edit.
Mark the SSL box, or just select Default.
In the Server Name field, ensure the server name matches your email provider's settings. If it shows smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
If you see a Use enhanced security box, ensure it has a check on it.

You can go over this article for additional reference: How to Fix " Error: QuickBooks is unable to send your email to Outlook.

Kindly update me on the results in the comment section. I want to ensure everything is working well for you.

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Unable to send invoices by email after Windows update