This is not the impression we want you to have and I appreciate what you've done so far for the inconvenience of receiving your gift card, I'll ensure that this gets resolved, Julia.
Since this is a public forum, we do not have the visibility to pull up account information for security purposes. I suggest reaching out to our Customer Support again. This way, they can help you with the necessary tools to access your account securely and provide an update.
- Log in to your QuickBooks Online (QBO) company.
- On the upper right corner of your screen, click on Help.
- Select or type Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can review their support hours to know when agents are available.
Also, you can check this article to learn how to record and track gift certificates you purchase from vendors: How to use a gift certificate.
If there's anything else I can assist regarding your visa gift card, please reach out again in the comment section. I'll be here to help you any time.
