Hello there. I appreciate your time and effort in letting us know that you're experiencing the specific error in a detailed way. Let me share you with the information and route you to the appropriate support.
Please know that we've received similar reports about the error in weekly timesheets for your employees to enter time. With this, I recommend contacting our QuickBooks Online (QBO) Support team so they can add you to the affected user's lists and receive timely updates.
Here's how:
- Open your QBO account.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start users. Advanced users can contact us anytime and any day.
Once everything's fine, you'll want to learn how to enter a single timesheet: Enter a single-time activity timesheet in QuickBooks Online.
Let me know if you have additional questions about weekly timesheets in QuickBooks. I'd be glad to assist. Have a nice day!