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Anyone ever see this error message before?
"App Connection"
Quickbooks isn't able to sync data with your app(s). It could be possible due to following reasons:
Your internet connection might be down
You might be signed out of your intuit account
You might be facing a system error
To fix the problem, select Web Apps and reconnect the app.
This error pops up for my client every day at 12:30 PM. There are no apps under File > App Connections...in fact - she gets an error message that she is not authorized to view anything under File > App Connections. QB web connector is not running. They use a product called shipgear to interface with quickbooks and have their shipping program (fedex) be able to look up order details inside Quickbooks to post to the shipment. I tend to think it is this interface causing the issue....that said - 2 others in the office use the same setup and are not getting this error message every day. I have uninstalled / reinstalled Quickbooks and checked for any updates. I have also made sure antivirus is not scanning the computer at this time and no other devices are plugged into the computer except monitor, mouse, keyboard.
The error message. If you click "web apps" you get a "not authorized" screen. The user just has to click out of it with the X in the upper right hand corner. But it seems like QB gets slower after this pops up. The only way to deal with it is to completely close quickbooks down and re-open.
I see you're trying to fix an app connection error in QuickBooks Desktop, @bottojr. I'm here to help you sort things out.
It's possible that QuickBooks is integrated with a third-party web application. The reason why you're getting this error message. I suggest speaking with the third-party provider about it. By doing so, they can investigate this issue further and provide you with the best solution to your problem.
Additionally, you must ensure that you are logged into your Intuit Account. This enables you to get access, manage your account, and resume your business activities.
If you're all set, feel free to check out these handy modules about handling Web Connector:
Please let us know if you need more help regarding this or QuickBooks as a software. We'll do our best to respond as soon as we can. Take care!
This issue still exists from my client. QB Web Connector is not in use, does not open on startup. The third party app they use that looks up info inside QB - we closed it completely and yet the error message still showed up every day at 12:30 PM.
Thanks for coming back to us, @bottojr.
We can check your phone settings to see if there's a restriction that's causing the error. If none, I'd suggest getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and check the cause of the problem.
Here's how:
To add up, I'm also adding this link that contains information regarding utilizing the QuickBooks Web Connector: Find out what Web Connector is and how to set up it up in QuickBooks.
Please let me know how it goes by leaving a comment below. Don't hesitate to add a comment below if you have other questions about the Web Connector feature in QuickBooks. I’ll be here to help.
I just wondered if you were able to figure out what was causing the pop-up to appear? Running into something very similar after updating to version 23.0. Thanks!
Thanks for joining this thread, @ForumUser.
Allow me to chime in and share some troubleshooting steps to get rid of the error message.
Your internet connection could be the source of this app connection issue. To test it, open a web browser and visit Chase banking. If you can view the web site, start QuickBooks Desktop (QBDT) and do the followings:
Then, follow these instructions:
Feel free to check out these handy articles about fixing QBDT update and Web Connector errors:
I'm always here if you need more help with this app syncing issue. Just comment down below. It'd be my pleasure to help. Have a great day, @ForumUser!
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