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tradem-sp
Level 1

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

 
6 Comments 6
BettyJaneB
QuickBooks Team

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

Hello there, @tradem-sp.

 

Thanks for bringing this to my attention. I'm here to help you get past the error that you received upon saving your invoices in QuickBooks Online.

 

The error "something's not quite right One or more line items do not have a progress type." when saving an invoice will usually appear if you have left the due column blank. You'll need to complete the form before saving it to avoid this error. 

 

Here's how:

  1. Select the Plus icon (+) on the Toolbar.
  2. Under Customers, select Estimate.
  3. Enter the information for the estimate and select Save.
  4. Select Create Invoice.
  5. In the How much do you want to invoice dialog that appears, select an option to specify how much you want to invoice.
  6. Select Create Invoice.
  7. If you choose Custom amount for each line, select each line and enter the Amount or Percentage to invoice in the Due column.
  8. Select Save.

I've attached a screenshot below to guide you with the steps:

Capture betty3.PNG

 

For more insights about progress in QuickBooks Online, please refer to this article: Turn on and use progress invoicing.

 

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have additional tools like screen sharing that can better isolate this matter.

 

To reach them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help at the top right.
  3. Select Contact Us to connect with a live agent.
  4. Enter your concern.
  5. Click on the Green Phone button to get the phone number.

That should do it!

 

Please know that I'm just a reply away if there's anything else you need. I'm always here to lend a hand. Have a lovely day!

Malen
Level 1

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

That resolution does not work for me at all. Why not?????

Mark_R
QuickBooks Team

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

Hi there, @Malen.

 

I appreciate you considering the suggestion provided by my colleague above to fix the error. Let's perform other troubleshooting steps so you can save an invoice successfully and get you back to working order.

 

Before we start, please take note of the following:

 

  • Make sure the customer isn't set up as a project.
  • Make sure to select the type of progress you want to use.

To get started, try logging into your QuickBooks account using a private or a different browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. 

 

To use a private browser, here's how:   

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh.

 

If it still doesn't work, let's recreate the products and services items used, then try to save the invoice again. For your reference, you can watch this YouTube video for more guidance: Set Up Products and Services.

 

If you get the same result, I recommend contacting our Technical Support Team. This way, they can investigate this matter further and help you from there.

 

In case you want to learn how to send an invoice, you can read this article for your future reference: Send an Invoice.

 

Please know that you can always get back to this post if you have any other questions. We're always here to help.

BrentV
Level 3

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

Where is the + icon on which toolbar? 
When I click the DUE column, its blocked out.

BrentV
Level 3

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

The problem with this is when I change the contact from sub-customer to parent customer. The data in the DUE column disappears and I get the error. But when I create the invoice and keep the same customer, the DUE column is active. WHY!!??

 

This program pisses me off with all these gremlins in such an established system.

CharleneMaeF
QuickBooks Team

What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

I can understand how difficult it must have been for you to be unable to edit the Due column in your invoices, BrentV. Not to worry, I'm here to help sort this out.

 

The Toolbar section mentioned by my colleague is an old interface in QuickBooks Online. As of now, we've updated the + New layout. Therefore, this is no longer visible in the program. For visual reference, I've added a screenshot below.

 

Regarding the blocked Due column when changing the customer type, this could be a browser-related issue. With this, I recommend accessing your account using a private window. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

 

An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

If the column shows in all types of customers, I suggest clearing the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

 

For more details about sending invoices over time as you work off an estimate in QuickBooks, please see this article: Set up and Send Progress Invoices.

 

Please keep me posted in this thread if you need additional assistance managing your sales transactions, BrentV. I'm committed to providing you with the best possible experience, and we want to ensure that you're satisfied with our service. I'm always here to help, and I look forward to hearing from you soon.

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