Thank you for bringing this to our attention, Leslie.
Since you’re still not seeing the expected search results, please refresh your web browser using the reload/refresh button near the address bar.
Also, you can log out and then log in to refresh the connection. If the issue persists, I recommend contacting our Live support team. They can securely review your account and provide further assistance.
Here's how to reach them:
- Click on the (?) Help icon in the top-right corner of your QuickBooks.
- Type "Contact support" in the Search bar
- Click the Contact Us button at the bottom.
- Choose your preferred method of connection: either Chat or Callback.
To find out their support hours, please refer to this article: Get help with QuickBooks products and services.
Please leave a comment below if you have further questions or need assistance.
