Hello there, Kim.
When you void a bill payment in QuickBooks Online, the transaction amount becomes zero, but the record stays in QuickBooks, and the bill reverts to being unpaid.
To void the check, here's how:
- Go to the Gear icon.
- Select Chart of Accounts.
- Search the name of the transaction you want to void.
- Click View Register, then select the transaction.
- Find and click on More, and choose Void.
- A prompt message will appear, then click "Void Transaction" to confirm.
After voiding the transaction, issue a new check for the same amount to the same payee using the same account, and then print the new check. For guidance, refer to this article: Create and record checks in QuickBooks Online.
Additionally, you can track and manage unpaid bills and schedule and confirm payments, ensuring efficient financial management. Refer to this article as your guide: Review and Manage Bills.
For additional support, we highly suggest consulting with our QuickBooks Live Expert. They are proficient in various QuickBooks functions, including managing reports and transactions.
If you require additional help managing your bills in QuickBooks, please utilize the Reply button below.
