Welcome to the Community space, @ToddAndMargo. I'll point you in the right direction to help you resolve this and secure your system.
Although we provide solutions and troubleshooting to help our customers address their queries, we have a separate Community space where engineers and experienced programmers can help you through this situation. We'll gladly write down the steps to get you going:
- In your browser, type this link: https://help.developer.intuit.com/s/
- Choose your QuickBooks product.
- Click the Ask a Question button.
- Press Sign In.
- Enter your Intuit login credentials.
Additionally, we recommend visiting this article to help you protect your data from being accessed by others: Set up firewall and security settings for QuickBooks Desktop.
We look forward to having you here again if you have any additional questions or concerns related to QuickBooks. Feel free to comment below so we can respond as soon as possible. Keep safe.
