Thanks for reaching out to us, Tony. I'll direct you to the appropriate team to resolve the error message you encountered when accessing a sandbox company in QuickBooks Online (QBO).
Please be aware that while the Community frequently provides troubleshooting advice and solutions to specific issues, there are some details that only our Intuit Developers can provide.
We have a different discussion thread where we may speak with software engineers and developers about issues with sandbox companies. In light of this, I advise posting your query to our Intuit Developer Community page.
To do that:
- Go to the Intuit Developer Support website.
- Click QuickBooks Online.
- Select Ask a Question.
- When prompted to sign in, log in to your Intuit account.
- Enter a short description of your concern and click Ask.
Additionally, you can refer to this article to update employee details: Edit or change employee info in payroll.
Should you have further concerns about managing your employees in QBO, please don't hesitate to let us know. We're available 24/7 to continue assisting you. Take care, and have a good one.