Where a customer cancels how do I remove the amount owing in an invoice

Welcome to the Community forum, LarryGSmithUK.

Let me share some information on what we can do to remove the balance on the invoice within your QuickBooks account.

I can see that we don't want to void the unpaid invoices. However, when we void an invoice, it'll keep the invoice number and list it in reports but changes the amounts to zero. Still, it'll affect your Account Receivable (AR) and Balance Sheet report. With that, it's way much better to do this than deleting the unpaid balance, which happens to be completely removed from our QuickBooks.

Since voiding transactions will be recorded as zero, we can create then a journal entries for the insurance. But, we need the assistance of an accounting professional for the accounts you need to use. They'll guide on which account to debit and credit, and by reaching out to them, they can ensure that your book will not be mishandled and keep it organized as well.

Here's how to create entries:

1. Go to the +New button.
2. Select Journal Entry under Other.
3. Enter the appropriate account in the first and second lines.
4. Make sure to enter an equal amount in each account.
5. Then, hit the Save and Close button.

Also, let me include this article for additional reference about handling transactions in QBO: Void or delete transactions.

Let me know if you have other questions about QuickBooks. I'm always free to help you further. I hope you're having a great day. Take care and stay safe always!

You can do a credit memo for that invoice. That will remove the $  amount from AR but leave the invoice.