That was the same line they told me last year. Don't hold your breath. My guess is that they turned off the feature and will have it turned on if you upgrade at some point.

The big problem with the invoice and receive payment method is there are to many steps. Also super frustrating is that when you save the invoice and hit receive payment, whether you run the credit card OR don't to save the receive payment in time , the invoice will display PAID but the credit card will not process and you'll have an invoice in your Undeposited Funds account that won't clear.

The Sales receipt method was simple and if the card didn't process you'd know immediately.

Quickbooks subscription model is BS. They took away this and other features without being transparent about it. It's fraud in my opinion.

Using the GoPayments app is not useful when invoices and sales receipts are generated in QBO desktop. That doesn't make any sense. The GoPayments is completely different and lacks the abilities that QBO desktop has.

If QBO doesn't want to support the card swiper how about make the Quickbooks Card reader that you sell with the USP Port and cable integrate with the desktop app??? Why is it bluetooth only? It's so frustrating because QB knows that customers are reluctant to migrate to other platforms and does the least amount possible to fix the coding problems in the software.

What's so stupid is they want you to use the Go Payments app or the Mobile QBO app to accept cards with a nice card reader.  There's no reason why they can't put that functionality into their QBO Desktop app.  

Nearly every desktop or laptop made anymore has Bluetooth so they could easily connect with that.   I don't know if they think every business that uses their software only makes sales from the front seat of their car or out on the go somewhere?  

What I don't understand is why you lost the ability to swipe cards last Fall and I continued to be able to do it until this week?    If it was something they just weren't offering why didn't it go away all at the same time?  

Jamaica,

This is not a satisfactory answer.   The question is about the sudden disappearance of the "Swipe Card" button in the "Enter Card Details" screen in QB Online on a computer with a wired card reader.  Not on a mobile device with a Bluetooth card reader. 

That button disappeared after QBO had another update this week.

Please respond.  The question is quite valid and no OS update will correct it.

Thank you.

Thanks for joining this thread, stpi. I appreciate your detailed information.
 

According to our Order an Intuit QuickBooks Payments MagTek card reader article, MagTek card readers still work with QuickBooks Online. The article was last updated in January 2024.
 

As for why you're not seeing an option to swipe cards with your MagTek card reader, I'd recommend getting in touch with our Customer Care team to troubleshoot why the option isn't displaying. As the article linked above covers, these card readers do function in QuickBooks. The agent will be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary. That way this can be investigated further by our Product Investigations team as to why the option isn't there.
 

They can be reached while you're signed in.
 

Here's how:
 

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

The article about MagTek card readers also confirms that they function in your Merchant Service Center as well. You can try accessing the QuickBooks Payments account and see if your option to swipe cards is visible in there for the time being:
 

1. Sign in to your Merchant Service Center.
2. Go to Processing Tools, then Charge a Card.
3. Complete the necessary fields. Comments you add are only visible to you and the cardholder.
4. After processing your payment, you'll see a confirmation screen. You can select to Print, E-mail, Void, or Done.

I've also included a detailed resource about processing payments which may come in handy moving forward: Process payments in the Merchant Service Center
 

Please don't hesitate to send a reply if there's any questions. Have an awesome Friday!

The swipe function works when paying and invoice thru Receive Payment. NOT on a Sales receipt. So, the test you suggest would show that the card reader is working. In one of my support sessions they verified the card reader I have works testing it like you explained.  They created an investigation ticket last year after the agent witnessed the sales receipt credit card payment input screen missing all of the info after swiping via screen sharing .  Nothing changed and never received any follow up info. 

Those of you that are/were using the swipe feature, what card reader are you using? I originally bought the QuickBooks GoPayment reader because I got sick of manually entering card data and later found out it can only be used with the mobile app. I'd love to have a swipe reader, but I'm not sure which one to try.

Thanks for getting involved with this thread, harofreak00.

If you're looking to swipe cards in QuickBooks or your Merchant Service Center, you can order an Intuit QuickBooks Payments MagTek card reader. This card reader works for swiping debit or credit cards and isn't meant for the mobile version of our platform.
 

You can order one by getting in touch with our Payments Support team.
 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.
 

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!

Just lost my swipe feature yesterday. Intuit forces you to upgrade to online then takes away features for POS convenience :(, anyone find a solution on this yet?

I just got off the phone with QB for this exact issue. We were able to process cards through the swipe card feature last night and then it was removed this morning. No notice or anything. They made excuses saying it was a planned removal and in order to receive payment we have to either send it out or enter it manually, which means they charge that higher processing fee. 

We will be switching card processors for this reason due to QB's failure to be user friendly as a point of sale. 

Thank you for posting here in the QuickBooks Community space, tc. I understand the importance of the swipe functionality to your business. 

When we experience unusual situations while using QuickBooks, we can perform a few basic troubleshooting steps to remove the app's issues. We can open your account using an incognito or private window. 

To begin, make sure your Bluetooth is enabled. Bluetooth card readers only connect to Bluetooth-compatible devices. Then, turn your mobile card reader on/off, and press and hold the power button on the side of the device until it's green. You can take out the device from its dock before you press the power button.  

Afterwards, we download and install (OS) updates on: 

Apple device

1. Launch your App store, then select Updates.
2. Choose Settings, then General.
3. Tap Software Update

Android device

1. Select Settings, then About device.
2. Tap Update, then Check for Updates.
3. Press Install.

If the same thing happens, we can disconnect and reconnect the card reader. From the QBO Mobile App:

1. From the home screen, click the gear icon.
2. Select card readers, then the card reader to disconnect.
3. In the reader actions, choose disconnect reader.
4. Then hit reconnect reader.

However, if the issue persists, I recommend contacting our Payments Support Team. They have ample resources and tools to assist you with finding a fix to this issue and provide you with the necessary information. 

In the meantime, we can key in your card info manually. This way, we can continue charging your customer for the services rendered. 

Here are different resources to help you check when QuickBooks deposits customer payments into your bank account and earn about QuickBooks Payments card readers and the programs or apps they work best with: 

• Find out when QuickBooks Payments deposits customer payments
• QuickBooks Payments card reader features and compatibility

We appreciate your understanding and efforts in taking the time to post here in the Community forum. If you have any QuickBooks-related concerns, comment below. Take care!   

Just an FYI I use and have been using online for over 5 years and taking credit cards thru both sales receipt and receive payment functions swiping cards with mag reader... until about 4 weeks ago... then nothing on swipe card for sales receipt screen... hours on support with nothing other then yes we are aware and we will be in touch... This is costing us daily with having to change procedure and clerks not catching the process payment check box.   I am beyond pissed at the lack of support but it is what I have come to expect.   Meanwhile we have to sit hat in hand begging for any info.... I hate this company with a passion.

 mandjenterprises  Same situation for us!  Beyond frustrating!  And the only replies we can get on this thread is "how to use the Go Payment app"!!!!!!    Doesn't anyone at this company know how small businesses use their software?  Sure you can make an Invoice, print it and save it, then receive a payment on it.  But If you forget to save the Payment it doesn't process the payment and you lose the card info.   The same is true even on sales receipts (When it used to work) if you don't save it.   Once you swipe the card and hit OK it should process the payment immediately!  

 ZackE  You Said this 2 weeks ago   "If you're looking to swipe cards in QuickBooks or your Merchant Service Center, you can order an Intuit QuickBooks Payments MagTek card reader. This card reader works for swiping debit or credit cards and isn't meant for the mobile version of our platform."

Before I start I want to say thank you.  You are the first person from Intuit on these boards that even seems to know it should be possible to swipe cards through QB Online from a computer.  

However this thread is full of complaints from many of your customers that we can't do exactly what you are telling people that we can!    We're tired of hearing we're working on it!  That is absolutely ridiculous for company worth Billions upon Billions of dollars!   This should be a fix that literally takes a company like Intuit a few hours or possibly days to fix.    Not to mention we should be able to use the the nice Bluetooth card readers with our computers that we are using to connect with QB Online.   That way having the ability to use the Tap and Security Chip features of credit/debit cards.   Along with the opportunity let customers use Apple Pay, Google Wallet features of their mobile devices.  There is no reason that this isn't possible, except that Intuit seems to not want us to do that.   If you are changing the system and not going to be offering the ability to use card readers with QB Online,  TELL US THAT!    If it truly is a glitch, FIX IT!   What a horrendous mistake it would be to not offer that service to your customers though.  

We all understand that we can use the mobile Go Payment App on our phones to use those nice more secure card readers.    But the truth is most businesses don't want to run their business from their mobile phone!!!   It has it's purpose, don't get me wrong,  For someone who needs the ability to make up invoices or sales receipts on the go, the Go Payments App is perfect!  But the whole world isn't running mobile businesses.    Not to mention how unprofessional it looks in a retail type business to do that.   Editing anything from the app is tedious or not even possible,  Then have you tried to Print a receipt for someone from Go Payments????????   Doubt it, because you can't.   This why we need the ability to swipe credit cards through the QB Online  Sales Receipts interface.    

In business we deal with people of all types.  Many of them, don't like to do things online, some don't even have an email address!!!!  They want to hold a piece of paper in their hand that says PAID!   And that shows them how they paid.    So Intuit should also understand that they deal with all types of Businesses.  Not all of them wants to run the business from their phone or out of the seat of their truck, but yet it seems that from the way Intuit Promotes their plans and software solutions, that that is how they feel every business is run.

Please do something to offer us a solution to this this troubling situation!

We hear your sentiments, Jmartz. I'll provide details regarding the issue of being unable to use the swipe card option to process payments in QuickBooks Online.

At this time, please know that we've received similar cases or reports about this issue. I recommend contacting our Technical Support Team so they can add you to the affected user list. You can present this investigation number (INV-102181 & INV-102241) to our representative to speed up the process. Here’s how to get in touch with them from QBO:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You can also contact them by clicking on this article and following the detailed steps depending on your product: Contact Payments Support.

I appreciate your continued patience while we're working on a permanent solution to fix this issue. Please know I'm only a post away if you have any other QuickBooks-related questions. Goodbye for now and stay safe!

Kevin_C   Thank you for the quick Reply.  

I have contacted Support about the issue several weeks ago when it initially started.  The woman I talked to was trying to help but it was something beyond what her role entails, and I totally understand that.  She was I felt really trying to get an answer for me and I appreciated that.  Like wise I appreciate your response and actually reading my comments.  It seems that some who respond don't even read the questions we ask because their responses are totally off the mark or unrelated to our issues.   It's nice to have someone actually write something instead of looking like it was probably a copy and paste sort of response.   So Thanks!

My email address was supposed to be added to a list of affected users and what I was told was that I would receive updates on the matter daily.  Now I honestly didn't think I would get daily emails on it, but a message once in a while would be nice.  Or a timeframe on expected solutions would be nice.    

What's so strange is that the functionality to swipe cards still works for receiving payments for invoices just like it always has, but the Sales Receipt functionality is gone.  It just doesn't seem like a thing that should take weeks or even months in some of these other people post have experienced.   

I'll reach out to Support the way you suggest also.  

Today we lost the swipe feature when receiving payments for invoices. 

SAME THING JUST HAPPENDED TO ME!!!! WTF??????

now as of this morning we lost the ability to swipe a card even in the receive payments screen... Easter weekend with tourist everywhere and Im boned... Class action lawsuit anyone????

JEEZE!!!!

Hello there, flytint and mandjenterprises.

Upon review, it appears that my colleague, SirielJeaB, has already addressed the concern. For more information, please click this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-where-is-the-swipe-card-....

Please comment below if you have more QuickBooks-related concerns. We're here 24/7 to assist you.

Hello Ivan_G,

This problem has been happening for months!  Do you not understand that we are tired of being told to contact support????    This needs fixed immediately!   It's becoming an absolute joke!   I have contacted support numerous times and there isn't any resolution to the issue we're experiencing.  

This just happened to us on 3/29. Have been using the card swipe feature for years and all of a sudden its gone. Immensely frustrated. They must know what happened but for some reason won't explain to us. 

Hello there, Colinapopka. 

I understand the importance of having the swipe card feature in QuickBooks Online(QBO) in alignment with your business needs. Let me help you by guiding you to our live support team. 

Since the Community is a public forum, we can’t access any information in your account or share classified information. Our experts can examine your account in a secure environment and give updates regarding this matter. Rest assured that our product engineering team is committed to finding a solution and resolving this problem at your earliest convenience.

To reach our support team, you can follow the steps below:

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QB support team:

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

You can also reach them by clicking on this article and following the exact steps depending on your product: Contact Payments Support.

I appreciate your patience while our team is finding a resolution to fix this matter. If you have further inquiries or any other QuickBooks-related questions. I'll be here to answer them at any time.