Why did Quickbooks charge me twice?

I appreciate you for getting in touch with us about the charge in your account, @onthelevelhomeim.

If only I can check your account, I would be able to provide a formal response regarding the matter. However, Community is a public forum. To secure your information, the ability to review account details and billing history is done by our support team.

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I'd suggest you contact us again to pull up your account and help you further with the charges.

Here's how you can reach them:

1. Go to the Help menu at the upper right. 

2. Choose Contact Us. 

3. Enter your specific concern in the What can we help you with? box. 

4. Click Let's talk. 

5. Select Get a callback or Start a chat. 

6. Enter your contact information. 

7. Choose Confirm my call or Send a message.

I've attached a screenshot below for your reference.

You can check out our support hours to ensure we can assist you on time.

In addition, I've included an article that you can read about updating billing information: Update billing, payment, and subscription info in QuickBooks Online.

This should point you in the right direction. You can always visit us here in the Community if you have any general questions about QuickBooks. I'll be around to help you.

The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken.

DG Customer First 

Hi, @onthelevelhomeim.

Hope you’re doing great. I wanted to see how everything is going about the QuickBooks charge you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!