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amandapeatattoo-
Level 1

Why do I keep getting errors when trying to connect my bank accounts? It shows up under linked accounts but when I enable it gives me an error message. In app & online

I unlinked one of my accounts in the app hoping to start over because it would be connected just unable to be enabled. I tried to reconnect on the website as it eventually was able to link my business account that way. So it's possible to link from my credit union. But now I'm trying to link my personal acct from the same credit union and it's saying it cannot fetch accounts from my bank. Same with my Bank of America credit card account. I'm getting an error that it's not connected but it says it's enabled. This is a pain!!
2 Comments 2
SashaMC
Moderator

Why do I keep getting errors when trying to connect my bank accounts? It shows up under linked accounts but when I enable it gives me an error message. In app & online

Hey amandapeatattoo-,

 

Thank you for connecting with us and sharing this concern. Could you share the exact error message you are receiving with me? This will assist us greatly as we try to resolve the matter.

 

Looking forward to your response! See you in a few.

4Gal
Level 11

Why do I keep getting errors when trying to connect my bank accounts? It shows up under linked accounts but when I enable it gives me an error message. In app & online

@amandapeatattoo- 

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

 

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