Why do payroll check and vendor check alignments not match when printing?

I can share some information as to why your vendor and payroll check don't match, NYCB.

When printing checks, the alignment will depend on how you adjust the set-up of your print checks, as there are several reasons to consider. Let's figure out those reasons to ensure payroll check printing preferences are correctly set up. Here's how:

1. Go to the Gear Icon.
2. Choose Payroll Settings.
3. Select the Preferences tab.
4. Pick Paycheck Printing Settings.
5. Choose the type to print your pay stubs and checks.
6. Make sure that the Preprinted QuickBooks-compatible check paper is selected.
7. Click on Align Checks, then follow the instructions on-screen.

• The check is printing too high
  • ​​​​​​​Enter a letter after the letter K (L to X) to move the information down.
• The check is printing too low
  • ​​​​​​​Enter a letter before the letter K (A to J) to move the information up.
• The check is printing too far left
  • ​​​​​​​Enter a number more than 5 (6 to 9) to move the information to the right.
• The check is printing too far right
  • ​​​​​​​Enter a number less than 5 (0 to 4) to move the information to the left.

       8. Select the Update Settings button.

       9. Click the OK button.

After that, ensure you have the latest version of Adobe Acrobat Reader installed. Also, you can check the other troubleshooting steps for browser and software issues and see how to configure your print settings for printing checks.

Furthermore, I'm also adding this article to help you manage the alignment of your printer setup: Email or print multiple sales forms in QuickBooks Online.

Please let us know if you have other queries with printing checks. I'm here to help you. Take care.

Thank You. It's not made clear in the set up that changing the number will shift the entire check format over.

I can move it over as far as it will go and it still does not let the employee name clear the "Pay to the Order of" we had no problem until about a month ago. Printing checks for vendor payments or expenses are OK - it is just payroll checks we cannot get to align no matter what we do!

Hey there, @yeafam. 

Thanks for chiming in on this thread. 

Since you've already tried some troubleshooting steps to help resolve the alignment problem, I recommend contacting our Customer Support Team so they can help you take a further look. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Come back and let us know how the call goes. We're always here to have your back. Take care!

I'm having the same issue. Payroll checks and vendor checks print with different alignment. I cannot get the payroll check to demonstrate proper alignment - the spacing between the "Pay To", Amount, address and memo are incorrect.

A proper alignment for your payroll check is essential right now, originalee. I have information about this and let me share it with you.

If your preprinted checks are from QuickBooks, you can adjust the alignment using the steps provided by my colleague above. If you have already tried these steps and the alignment is still incorrect, I recommend contacting our support team. They can further investigate to determine the root cause of the issue. Here's how to contact them:
 

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

However, if the preprinted check is not from QuickBooks, you won't be able to adjust the payroll check alignment.

Furthermore, you can use this article as a reference for printing checks to QBO: Configure your print settings for printing checks in QuickBooks Online.

I'm glad to share my insights with you, originalee. Let us know if you have additional questions about handling payroll checks or any QBO-related issues. The Community is 24/7 here to assist.

The same thing is happening to me - I called and talked to quickbooks - redid all of the things I had already done and still having a problem - this also occured within the last several weeks before that we had NO trouble. Obviously quickbooks has made some kind of change. We have to print over 100 payroll checks weekly and it is not fun to have to download to adobe and fix each check to employee name does not print over the Pay to the Order of on the check stock.

We value the time and effort you've made, especially with the volume of checks you need to print, Yeafam. I'm here to help and ensure that your concerns are addressed through the appropriate channel.

When you encounter issues with printing paychecks of your employees in QuickBooks, it can be due to printer, browser, or software issues. Thus, I recommend contacting our Payroll Support Team again and mentioning the steps you’ve already taken. This way, they can review the notes from your previous call and inform you about the current status of your case.

You can follow the steps below:

1. Log in to your QuickBooks Online Payroll (QBO) company.
2. On the upper right corner of your screen, click on Help.
3. Select or type Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can refer to this article to check the best time to reach our Payroll Support Team: Contact us through your product.

Also, you can check out this article about reprinting checks and sales forms in QuickBooks Online for reference: How to reprint checks and sales forms.

You can return to this thread for follow-up questions about printing paychecks in QuickBooks. We're here to help you in any time.