Why does the QuickBooks app on iOS perform so poorly and rarely work?

I understand how QuickBooks mobile app issues can disrupt your workflow, especially when managing your business on the go, gpmillerjax.

Outdated app versions, limited storage, cache buildup, weak internet, or server problems can slow the QuickBooks app. Let’s resolve these to keep it running smoothly for your business:

1. Switch between Wi-Fi and mobile data to test your connection.
2. Close and reopen the QuickBooks app.
3. Restart your device.
4. Uninstall and reinstall the app.
5. Check the App Store for updates and install the latest version.
6. Update your device’s operating system to the latest version.

To free up space without losing your app’s documents or data:

1. Open Settings and select General.
2. Tap iPhone Storage, then choose the QuickBooks Online app.
3. Tap Offload App to remove the app but retain its data.

While troubleshooting the app, you can access your account through the QuickBooks Online browser version to complete critical tasks in the meantime:

1. Open Safari, Chrome, or another browser on your iPhone.
2. Go to QuickBooks Online website and sign in with your credentials.

Get back to us if you have other QuickBooks-related queries. The Community team is here to help.

Uninstalling and reinstalling the app fixed it but why do I have to keep doing this?

it seems like this app is really struggling most of the time, yet all of my other apps work fine.

Ive also found the phone app to be extremely buggy lately.

-asking me to sign in repeatedly on startup (3-4 times in a row in a loop just to get the app started)

-signing me in to a “blank” company with no data

-logging me out if i switch between apps

-products/services menu is empty sometimes and i have to use the search function 

-client list empty sometimes and i have to use the search function 

-app freezing and/or crashing randomly

-app is incredibly slow at times

-app seemingly gets stuck when saving (icon keeps spinning) forcing me to close the app and reopen it

it’s pretty bad!

Yeah I’m having the same problem, it’s like they cannot fix the problem, can someone please help us to ensure the app works correctly 

Hi Samsoodin,

Thank you for sharing your concern with the QuickBooks Community! I understand how challenging it can be when the app isn’t functioning as expected, and I want to do everything I can to help you resolve this issue with the QuickBooks Online mobile app.

First, make sure your QuickBooks Online mobile app is updated to the latest version. Updates often fix bugs, improve functionality, and ensure compatibility with your device. Remember, the app requires iOS 16.0 or later to function properly.

If the app is updated and all troubleshooting steps you’ve tried (such as refreshing the app's data, or uninstalling and reinstalling the app) haven’t resolved the issue, I recommend contacting our Live Support team. They can take a deeper look into the problem and possibly provide a resolution tailored to your situation.

Here's how you can contact support:

1. Sign into your QuickBooks Online company.
2. Click the three dots (⋮) stacked vertically to show the list.
3. Select Help (?).
   
4. Use the Search tab to type in your concern.
5. Tick the Contact Us.
   
6. Follow the instructions to continue.
7. You can also access our support directly through this link. What can we help you with?.

Please ensure to check their support hours to contact them in the right time.

In the meantime, you can access your account using your through a web browser on your device. Using a web browser allows you to manage your account and complete QuickBooks tasks seamlessly, without relying on the mobile app.

We’re committed to ensuring you have everything you need to keep your business running smoothly, and I appreciate your patience as we work through this. If you have further questions or concerns, feel free to respond here. We are happy to assist!