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QuickBooks Team
QuickBooks Team

Why doesn't a credit card payment show up on a Reconcile screen?

Let's perform some troubleshooting steps to link the bill payment with the correct account, MadJack11.


We can delete and recreate the bill payment and choose a credit card in the Method field. Then, choose the correct credit card in the Account field when paying the bills. Before performing the steps, we'll need to create a backup file just in case you ever run into problems, just use your backup to restore your data.


Then, delete the bill payment check. Just follow the steps and details in the Void or delete a bill or bill payment check article. Once done, recreate the bill payment check by following the steps below: 

  1. Go to Vendors.
  2. Choose Pay Bills.
  3. Fill in the necessary information.
  4. Choose Credit Card as Method.
  5. In the Account field, choose the credit card account. 
  6. Click Pay Selected Bills.


To learn more about this one, see the Pay bills in QuickBooks Desktop article. You'll want to review the bills you created and paid by running the Transaction List by Vendor and filter it to show bills paid.

  1. Go to Reports on the top menu. 
  2. Choose Vendors & Payables. Then, click Transaction List by Vendor.
  3. Tap Customize Report. Go to the Filters tab.
  4. Select Transaction Type. Then, choose Multiple Transaction Types.
  5. Check the Bill and Bill Payment. Then OK.
  6. Hit Refresh.


For more details about customizing reports, you can check out these articles:


If you need to take care of other things in QuickBooks, I'm with you every step of the way. Just leave a comment below and I'll get back to you. Have a great day.

Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

That last explanation made no sense at all.  When I reconcile my CC statement I turn my balance into a bill in AP, when I make a payment it posts against the open payable.  When I go into the next month to reconcile, none of my payments show up in the reconcile list because they are applied to the payable.  If I make a payment to the vendor and say use CC, then all I've done is add a charge to my CC balance, not a payment.

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