Why is loan manager not seeing the long term liability account I added?

I can help you fix this, Rachel.

It's possible that some components of QuickBooks are damage that's why the liability account you've created isn't showing. You can try running the built-in repair tool to resolve unexpected behaviors right away. 

Before diving, please make sure to create a backup of your company file first. This way, you can restore your data if you ever run into problems. Then, restart your computer to close all the programs that may affect the repair. When you're ready, here's how to repair your QuickBooks Desktop:

1. Open the Windows Start menu, then select Control Panel.
2. Choose Programs and Features then Uninstall a Program.
3. Select QuickBooks from the list, then click Uninstall/Change.
4. Hit Continue or Next.
5. Select Repair, then click Next.
6. Once it's done, select Finish. Please know that you may have to restart your computer to complete the repair.
7. Update your QuickBooks to the latest release to get the latest security patches.

Once it's rectified, you can now start recording the loan using the QuickBooks Loan Manager. Alternatively, you can also manually track your vehicle loan in the program since its a zero-interest loan.

Lastly, here's an article that you can read to help track where your company stands in terms of expenses and accounts payable: Customize vendor reports.

I'm just a few clicks away if you have any other concerns or further questions. Have a great rest of the day.

Thank you for your response.  I'm working on creating a local back up now. Then I will run the repair tool?  Then if that doesn't fix it, try the 7 steps you suggested to repair Quickbooks?  Does that sound correct?

Thank you,

Rachel

Hello there, @Iowa Mama of 7.

You'd want to run the verify and rebuild tool first after creating the backup. This tool self-identify and self-resolve the common data issues within your company file such as missing Long Term liability accounts. I can guide you on how to do it.

To Verify Data:

1. Go to the File menu.
2. Tap Utilities then Verify Data.
3. Click OK on the prompt.

To Rebuild Data:

1. Click the File menu.
2. Go to Utilities and select Rebuild Data.
3. Hit OK to back up your company file.
4. Wait until the Rebuild is complete.
5. Click View Results.

Once completed, restart your device to ensure that all components are updated. You can now try viewing your Chart of Account list and locate the long term liability account.

If the issue persists, you'd want to repair QuickBooks by following the steps shared by, @KlentB. You can read through this article for more detailed instructions in resolving data damage on your QuickBooks Desktop company file: Fix data damage on your QuickBooks Desktop company file.

Also, I'm adding these articles to help you resolve unexpected behavior while using QuickBooks:

• Re-sort lists in QuickBooks Desktop
• Resolve QuickBooks Desktop performance issues: Manage your data file

Always feel free to get back to us here if you have other questions about navigating around QuickBooks. I'm always here to help.

When I try to import web connect file, I do not have the option to link my "long term liability account" the "other current liability" are available but not "long term liability"

Let me help you link your transactions to the desired account, @jg_tanccaz.

Once you import your bank data through a web connect file, you should be able to categorize or link your transactions to the account you need including the long-term liability account.

Since you don't see any option to do so, I recommend performing some troubleshooting steps to isolate the issue.

Here's how:

1.  Go to the File menu, then hover over Utilities and select Rebuild Data.
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.
5. Go to the File menu. Then hover over Utilities and select Verify Data.
6. Let the tool check your file for data issues.

If the system doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. If QuickBooks finds an issue with your company file, select Rebuild Now.

You can also proceed with the following solutions in this article if you're getting the same result: Fix data damage on your QuickBooks Desktop company file.

Alternatively, you can track your loans manually by following the steps provided in this article: Manually track loans in QuickBooks Desktop.

I'm pleased to share these details with you today. If you have follow-up questions while working on your transactions, let me know by leaving a comment below. I'm more than happy to help you again. Have a great weekend!