Good afternoon, @lynn-betterinbre.
Welcome to the Community!
Since the Community is a public platform, I recommend contacting our Customer Support Team so they can review your account further. They'll be able to go through your set up and the payments of the vendor to see why this is happening.
Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and tap Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Please keep us updated on how the call goes. I'm only a post away if you need me. Take care!