Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI have a client who has been using the SkyVerge Woocommerce plugin to use the Intuit payment gateway on her Woocommerce site. No problems for years, suddenly, she got hit with a credit card tester bot. HUGE pain to clean up. We did the recommended things by SkyVerge to keep it from happening again. Then a few months later, WHACK, it got hit again. I have probably 6 difference Woo sites that I manage, none of them have this issue, she is the only one using Intuit for the payments. Skyverge says it isn't them and to contact Intuit. Does anyone have a different plugin to use? Anyone else experienced this? Ideas on sure-fire ways to stop it?
Hello there, EdgeMarketing.
I hear your sentiments. To assist you further, could you please provide us with the exact error message, if there's any? The specific error message will help us pinpoint the cause of the issue and provide you with the most accurate guidance for resolving it.
Once we have the error message details, we'll be able to investigate the problem more effectively and offer a solution tailored to your situation. Your prompt response with the error message is greatly appreciated. Take care and say safe.
No error, just a hundred small fraudulent sales in minutes. Most fail, some go through.
Hello there,
I appreciate you for sharing the details of your concern. I recommend contacting our Payments Support Team. It requires assistance from our experts, which is needed to identify these fraudulent sales and help you in handling them.
To speak with one of our experts from the Payments Support Team. Please follow the steps below to contact support:
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For detailed information, refer to this article: Contact Payments or Point of Sale Support.
I'll add these articles you can use in the future:
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
I already cleaned up the fraudulent charges. I was just looking for assistance on the future security. But I will try contacting support. Thanks.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here