Worst application ever for iphone

Thank you for bringing your concerns forward here in the Community, premierhomehandy.

I want to make sure you're able to successfully use the QuickBooks Online mobile app.

As an initial troubleshooting step, I recommend refreshing the app to fix these types of issues. Here's how to get this done for iOS:

1. Tap Menu ☰ and click Help & Feedback.
2. Click Refresh Data.
3. To confirm, click Refresh.

If the issues persist, you may consider uninstalling and reinstalling the app as well.

The following article provides additional info about the QuickBooks Online app.

Please feel free to reach back out if you continue to have any problems. I'll be here to help in any way that I can.

No this did not help. First of all, there is no refresh data in my menu/help&feedback. Secondly, if I had a nickel for every time I was told to uninstall and reinstall this app, I would own a good portion of intuit. This is why it continues to be the worst app. After uninstalling again I just went back into my trips section and it still doesn’t show any trips no matter what year I search. However, Before I uninstalled, I did notice that I could now see invoices and not just invoice payments. 

Heck, even right now I have a screenshot but it says I have to be logged in to add it. I am logged in on another tab but it doesn’t give me an option to login here on this one, so I refreshed this tab so it could hopefully see that I’m now logged in and nothing.

P.S. as soon as I posted this it took me to my confirmation screen to see the post and it shows me as logged in. Just a fun fact. But here is the screen shot I couldn’t post before

I understand the importance of being able to see the invoice on your device, premierhome.

Since you already performed the steps provided by my colleague but the invoice option is still unavailable, it's best to contact our support. This way, our support can see and investigate why this is happening on your end. 

As you decide to contact our support, please know that you'll need to sign in to the QuickBooks Online website for you to be able to reach our representative. After logging in, you can now follow the steps below: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

To see the available time for our support, you can use this article as a guide: QuickBooks Online Support. 

Furthermore, you can use this material as a reference once you can see and use the invoice option on your device: 

Furthermore, you can use this material once you can now use the invoice option on your end: Record invoice payments in QuickBooks Online. 

If there's anything I can help you with, please let me know by leaving a comment below. 

Hello,

Thank you for responding, unfortunately there are two issues...

1. In this case, I contacted support multiple times and requested a phone call in return. What happened on 2 separate occasions was I spoke to the first person and they had me do a few things and then they looked around for solutions and took about 30 minutes before they decided that they needed to have me speak with a second person with more technical ability, i guess the tier 2 tech support, if you will. Then they contacted that person, or department, asked me if I had any questions before they transferred me and when I said no, on the first occasion, I got transferred to a phone survey of my satisfaction where the call was promptly disconnected afterwards, and I never received a phone call back in 2 weeks. The second time I tried (2 weeks later), they said they were going to transfer me and hold the line while they transferred me, they did and while i was in the first few minutes of the conversation, that person said they would put me on hold to research the problem, and after being on hold for 10 minutes, I could hear music, then I heard a click but could still hear music and about 1 minute later, the line went dead and I couldn't hear anything. And guess what? No one called back. So this is the third attempt and now you're telling me to call those teams again even though your site says what support option would you like to choose and this time I chose email because the other two failed at helping. So please tell me, after two attempts at doing what I described, would you call back?

1. Sign in to your QuickBooks Online (QBO) company.
2. Select Help (?).
3. Go to the Search tab, then hit Contact Us.
4. Enter a brief description of your concern and click Continue.
5. Choose to Start a chat with a support expert.

Please, tell me what would be different this time?

I feel your pain.  I have been trying to get direct deposit set up on Quickbooks desktop payroll since February 29.  I have been told many time that I will get a call back.  I have spent hours and hours on both phone support and chat support. 

The software works as long and you don't need any help.  If you need help, there is none.

Crickets