Solved: Re: Write off (A/R), old unpaid invoices

RLM23 · ‎February 12, 2025

This was the most helpful response for me. I was looking to zero out old uncollectable tenant balances from years ago. Since I use cash accounting, I knew that writing them off as a bad debt was incorrect, but I didn't think to use a credit memo. That did the trick. I would add that it was important to use the same income account as the charge you want to cancel out, so I needed to create multiple credit memos, since there were some outstanding balances for different things such as rent, late fees, and cleaning charges. After creating the credit memos, it is necessary to go in and Receive Payment and apply the credit to the outstanding invoice. Thank you for this tip!

KimberlyS · ‎February 12, 2025

You're always welcome, RLM23. We truly appreciate you joining this thread to share your positive feedback.

We’re delighted that the information provided helped you clear your outstanding invoices. Your insights enhance our commitment to delivering excellent support. You can be assured that we prioritize addressing your concerns promptly, enabling you to focus on other business tasks seamlessly.

Additionally, you can check out our QuickBooks Live Expert Assisted service if you need further guidance managing your customer transactions. Our experts have the knowledge and expertise to guide you every step of the way.

On the other hand, you'll want to explore various sales reports and gain valuable insights into your financial performance. These data can also be customized to display specific details that meet your needs.

We're here to help, so feel free to ask us anything about clearing those outstanding invoices in QuickBooks Online. Just pop back into this thread whenever you need, and click the Reply button to connect with us in the Community.

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Write off (A/R), old unpaid invoices

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