Receipt management for Quickbooks Desktop Pro+ 2021. Receipts taken by iphone 11 not appearing in my desktop receipts management window. Receipts taken by android phones do appear and can be processed. Any help would be appreciated.

Fitz,

I confirmed that the settings are checked as Most Compatible.  I and three tech support team members have attempted most everything imaginal to solve the problem.  One instance I was able to send one snap receipt from my iPhone.  Was never able to complete any additional snaps.  I have 4 snaps in my app history file.  I have been using QBDT for more than 10 years. My company has route drivers that need to send snaps of their fuel receipts.  About 8 months ago I started using Bill.com and love most of the feature especially being able to see the invoice, check or other images to post the charge, payment , etc.  However when a learned that QBDT had Receipts Management I became very excited and immediately upgraded to QBDT Pro+ just to get Receipts Management even after reading poor reviews on YouTube.  I really want help from tech support or the community as that is all that I know to do.  I wish that someone could tell the program engineers what the problems are that I am experiencing.  Better still you just solve it today and we all can rejoice!

Hi @mrp2,

Thank you for the prompt reply. 

You have the option to submit feedback that will go through directly to our product developers from within QuickBooks Desktop (QBDT). 

Here's how:

1. Go to the Help menu.
2. Highlight Send Feedback Online.
3. Choose Bug Report.

Feel free to include a detailed description of the issue, so our product developers will know what to look for. They can then proceed to investigate it for you. 

Tag me in a comment below if you have other questions about your QBDT company. I'll be around to help you out. 

I am using QB Enterprise - Manufacturing and Wholesale 21.0 Desktop.  We started using the receipt App a few months ago for credit card receipts with our off-site employees.  It was working great.  But now we are having the issues of iPhone uploads not posting, I receive them in the receipts management, but when I complete the information and try to post it has the Transaction Error ! message.  It is very frustrating.  I even tried to snag capture the receipt image and save it as .png or .jpg and upload it manually, it STILL won't post.  So I just had to go back to "Enter Credit Card Charges" and manually do it.  Why is it suddenly not working.  So far it has happened to 3 iPhone users.

As an update this is STILL Happening and I tried to change the settings on my phone and it STILL not working.  It is also random, some work and some don't.  Another EXTREMELY FRUSTRATING ISSUE.  

THIS IS NOT SOLVED!!!

Hi there, mary46.

There are multiple ways to get your receipts uploaded in QuickBooks. Since you're unable to upload them using iPhone devices, you can email receipts

You can send multiple receipt images in one email as long as the email size is under 20 MB. Here's how:

1. Take a picture of your receipt on your mobile device. The photo must be a PDF, JPEG, JPG, GIF, or PNG.
2. Make sure each image or file contains only one receipt.
3. Email the image to your custom email address @qbdesktopdocs.com. 
4. It may take a few minutes to send.
    

QuickBooks automatically pulls dates, amounts, vendors, and the last four digits of the credit card from the image.

About the issue with uploading receipts using iPhone devices, you can report this by contacting our QuickBooks Live Team. They can create a case and send it to our Product Team for investigation.

For now, you can use Android phones while iPhones won't work when uploading receipts.

Don't hesitate to post again if there are other concerns you need help with. The Community forum is always open to provide steps and articles.

Mary - I'm having the same issue with one of six credit card holders.  She can upload her receipts, but I can't edit them at all!  I called intuit and they are re-opening the investigation.