Thanks for getting back to the thread, @Firecrystal.
I appreciate all the efforts you've exerted in fixing the issue of uploading receipts in QuickBooks. I'd like to redirect you to the best support group available to get this address sooner.
Since doing the troubleshooting steps didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter to provide in-depth troubleshooting steps to resolve the issue and create an investigation ticket if other users are experiencing the same.
Here's how:
- Log in to your company file in a browser and go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please be aware that the support Hours for Plus, Essentials, and Simple Start user is available from M-F 6 AM to 6 PM PT, Saturday 6 AM to 3 PM PT for Advanced, any time, any day. You can also connect with them directly to this website: Contact QuickBooks Support.
Additionally, you can read through these articles for future reference in managing uploaded receipts:
Keep me posted if you have clarification in managing receipts or other QuickBooks-related concerns. I'm always here to assist you.
