Receiving Payment from Customers

We understand how concerned you are for the delayed deposit, @Godlovs.

Rest assured we're committed in protecting the interests of all parties involved in the payment process. That said, allow me discuss this with you further.

The deposit speed may rely on the product and the payment type you're using. If you're a new user, we'll deposit your first set of payments within 5 business days. Once the deposit is successful, it should show as Funded in the Status column.  

If you wish to know your deposit speed, please follow the steps below: 

1. Proceed to Settings ⚙ and select Account and settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

For further details, please check out this resource: Find out when QuickBooks Payments deposits customer payments.

Then, you may also consider reaching out to our payment support team. They have the tools to investigate this and check the root cause of the delayed.

Lastly, you'll want to review these lists of references. It has in-depth explanation about processing payments and deposits:

• What to do if customer payments are on hold.
• Find missing payments you want to deposit in the Bank Deposit window

Please know you can touch base with me if you have additional questions about delayed deposits. I'll be more than willing to assist you. Stay safe!

I am not a new customer. I have been using QB for almost 3 years. I don’t need a response from QB. I can post on Google if you want me to. All I am saying is that it is taking longer to get payments deposited from QB. 

thanks

I am not a new customer. I typically get my payment deposited within the next business day but lately it is taken longer than usual.