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Join nowWe had a customer dispute a couple charges, so Intuit has taken back the funds of the two transactions. Along with deducting the charges, Intuit added a fee of $25 to both transactions. They are still in the dispute reviewing process. The deductions are showing in the banking section and I'm just not sure how to add them. Anyone have any suggestions?
Glad to see you here in the Community, BeckyV1885.
Let me help you record your customer refund.
It is very important to record your customer's refund properly to ensure that your books are up-to-date.
You can learn more about it by checking this article in recording a refund: Record a customer refund in QuickBooks Online.
The fee amount of $25 for both transactions can be added as an expense or check.
I can provide you the steps on how you can record an expense.
Here's how:
I'll also be adding an article here for your future reference:
Please let me know if you have additional questions or concerns. You can reach out to the Community at any time.Have a great day
This is just what I needed. Thank you!
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