Recording a disputed charge

Glad to see you here in the Community, BeckyV1885.

Let me help you record your customer refund.

It is very important to record your customer's refund properly to ensure that your books are up-to-date.

You can learn more about it by checking this article in recording a refund: Record a customer refund in QuickBooks Online. 

The fee amount of $25 for both transactions can be added as an expense or check.

I can provide you the steps on how you can record an expense.

Here's how:

1. Click+ New. Then select Expense.
2. In the Payee field, select the supplier. 
3. In the Payment account field, select the account you used to pay for the expense.
4. In the Payment date field, enter the date for the expense.
5. In the Payment method field, select how you paid for the expense.
6. If you want detailed tracking, enter a Ref no. This is optional.
7. In the Category details section, enter the expense info. In the Category dropdown, select the expense account you use to track expense transactions. Then enter a description. 
8. Enter the Amount and tax.
9. If you plan to bill a customer for the expense, select the Billable checkbox and enter their name in the Customer field.
10. When you're done, select Save and close.

I'll also be adding an article here for your future reference: 

• Void or refund customer payments in QuickBooks Online

Please let me know if you have additional questions or concerns. You can reach out to the Community at any time.Have a great day

This is just what I needed. Thank you!