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nonadmin
Level 1

Recording outsourced technical support services

Hi,

 

As a software developer, when hiring an outsourced support service to handle configuration and technical questions related to products, are these outsourced support services recorded as a general expense without any employment considerations and, if so, may they be considered a component of research & development?

Solved
Best answer September 22, 2022

Best Answers
Rainflurry
Level 14

Recording outsourced technical support services

@nonadmin 

 

It is my understanding this is an expense with no employment considerations if you have a contract with the outside firm to provide support. 

 

Below is the Internal Revenue Code § 41 definition of "Qualified Research".  The interpretation of that is best left to a tax attorney or qualified CPA.

(1) In general The term “qualified research” means research— (A) with respect to which expenditures may be treated as specified research or experimental expenditures under section 174, (B) which is undertaken for the purpose of discovering information— (i) which is technological in nature, and (ii) the application of which is intended to be useful in the development of a new or improved business component of the taxpayer, and (C) substantially all of the activities of which constitute elements of a process of experimentation for a purpose described in paragraph (3). Such term does not include any activity described in paragraph (4).

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5 Comments 5
Rainflurry
Level 14

Recording outsourced technical support services

@nonadmin 

 

It is my understanding this is an expense with no employment considerations if you have a contract with the outside firm to provide support. 

 

Below is the Internal Revenue Code § 41 definition of "Qualified Research".  The interpretation of that is best left to a tax attorney or qualified CPA.

(1) In general The term “qualified research” means research— (A) with respect to which expenditures may be treated as specified research or experimental expenditures under section 174, (B) which is undertaken for the purpose of discovering information— (i) which is technological in nature, and (ii) the application of which is intended to be useful in the development of a new or improved business component of the taxpayer, and (C) substantially all of the activities of which constitute elements of a process of experimentation for a purpose described in paragraph (3). Such term does not include any activity described in paragraph (4).

nonadmin
Level 1

Recording outsourced technical support services

Thanks!

FritzF
Moderator

Recording outsourced technical support services

Hello again, Rainflurry.

 

I appreciate you for always sharing your knowledge about QuickBooks. This will definitely help other users as well in the future. Please keep on posting here in the Community.

 

Keep safe and have a great rest of the day.

Newcomputer21621
Level 1

Recording outsourced technical support services

Please let me do my work on Quickbooks, You just ruined one hour. I am paid up until 2025

CharleneMaeF
QuickBooks Team

Recording outsourced technical support services

My main goal is to ensure you can continue your QuickBooks tasks, Newcomputer21621.

 

Before providing any troubleshooting steps, may I know what issue did you encounter in your QuickBooks account? It'll help me provide an accurate solution to resolve this. Adding a screenshot would be a great help, too.

 

Please don't hesitate to keep me posted on this thread. I'll keep an eye on your response.

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