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Upset User
Level 5

Rejected ACH payments not showing up in Sales - Intuit says this is normal

If you collect Sales Invoice Payments via ACH you already know that when the ACH payment is rejected due to non-sufficient funds there is not an entry in QuickBooks that will balance out your books to account for a failed transaction, nor there is any indication that the payment failed. When an ACH payment was not paid, under the STATUS column it said "Paid (Disputed)" in RED, not anymore, now it just says Paid in green, and it no longer gives any hint that the invoice was actually never paid, all of the reports will add this invoice as paid !!!


When you call these CRIMINALS at INTUIT they will tell you that due to a software update, this is how this works now, and it is normal and it is working as expected. You have to just manually enter a REFUND for this amount to balance out your books. How in the ..... will you know that the payment failed if it does not show it failed!!!!  There is an email that comes (sometimes) when the ACH is being returned as non-sufficient funds but is this what we get from INTUIT even when I send THOUSANDS OF DOLLARS EVERY YEAR TO THEM ??


Am I the only one that thinks these people at INTUIT need to stop lying and call this A SOFTWARE BUG that is not being fixed?

2 Comments 2

Rejected ACH payments not showing up in Sales - Intuit says this is normal

I appreciate you for letting us know your thoughts about the ACH payment transaction status in your Merchant Services account, @Upset User. I would want to make sure you're able to balance out your books and keep your account updated.


We're continuously working on providing better features to help improve our customers' experience while using the program. I'd recommend sending feedback to our product developers. This way, they can add the correct ACH payment status again under the appropriate column for the upcoming product enhancements. Here's how:

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter your comments or product suggestions in the Share your feedback field.
  4. Click Next.
  5. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
  6. From the drop-down, choose the appropriate category, then select Send message.


I've attached a screenshot below that shows the first four steps.


In the meantime, here's an article that answers the most frequently asked questions about QuickBooks Payments: FAQs. It includes topics about funding status, payments processing, and refunds to name a few.


Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your sales and income transactions in QuickBooks. I'm just around to help. Take care.

Upset User
Level 5

Rejected ACH payments not showing up in Sales - Intuit says this is normal

I have submitted this BUG via this feedback MANY TIMES, this problem has existed for YEARS and INTUIT has not issued any solutions. 

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