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I appreciate you for letting us know your thoughts about the ACH payment transaction status in your Merchant Services account, @Upset User. I would want to make sure you're able to balance out your books and keep your account updated.
We're continuously working on providing better features to help improve our customers' experience while using the program. I'd recommend sending feedback to our product developers. This way, they can add the correct ACH payment status again under the appropriate column for the upcoming product enhancements. Here's how:
- Go to the Gear icon.
- Select Feedback.
- Enter your comments or product suggestions in the Share your feedback field.
- Click Next.
- You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
- From the drop-down, choose the appropriate category, then select Send message.
I've attached a screenshot below that shows the first four steps.
In the meantime, here's an article that answers the most frequently asked questions about QuickBooks Payments: FAQs. It includes topics about funding status, payments processing, and refunds to name a few.
Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your sales and income transactions in QuickBooks. I'm just around to help. Take care.
