Rejected Vendor Payment Correction

AJCarter · ‎January 14, 2021

Here's the issue:

I paid a vendor via direct deposit. Two days (pay date) after completing the transaction, I realized there was a number missing in the account number. I made the correction in the system and cut the vendor a paper check for that payment.

Now, when I attempted to issue the next invoice payment for this vendor, QB is not recognizing the correction and auto-rejecting future payments to this account because I made the correction BEFORE the rejection notice from Intuit. It thinks the corrected account number is the rejected account.

I have deleted the invoice, the payment, the bank info, restarted QB and re-entered it all....nothing is working. I spent almost 2 hours chatting with remote assistance through customer support who had me repeat all of the same steps I had already taken 3 times....still, the bank account info is not recognized as the one with corrections on the Intuit side. How do I resolve this?

KlentB · ‎January 14, 2021

I know that this hasn't been easy for you, AJCarter.

Normally, you should be able to process your vendor payments again after correcting the bank accounts. To identify why the direct deposit payment won't go through, your account needs to be pulled up in a secure environment by our technical supports.

I understand that you already contacted us but only our agents can run a series to your account to help fix the issue. Since the Community is a public forum, I'm unable to look into your account due to security purposes. Reaching out to our support ensures that you'll be able to send payments via direct deposit. Here's how:

Select Help from the top menu bar.
Choose QuickBooks Desktop Help.
Click Contact Us.
Enter "QuickBook is unable to recognize the correction on the bank account.", then select Let's talk.
Choose a way to connect.

Our representatives are available from Monday to Friday at 6:00 AM to 6:00 PM Pacific Time.

For additional reference, check out the Error: The vendor payment transmission failed article. It will help you fix common errors during the sending process.

Keep us posted whenever you have additional questions about QuickBooks Desktop. I’m here to make sure you’re taken care of.

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