Hello there, smiley5.
You can perform the basic troubleshooting steps to restore the option for intervals when setting up invoice reminder.
Before we proceed, are you trying to create a recurring invoice? The latest QuickBooks version you are referring to is the new interface of QuickBooks Online on the website or the mobile app?
If it's the web's interface, QBO recently introduced a new interface. While some features or settings may look different, the core functionality remains the same. Since the option for interval is not showing from the reminder invoices setup, clearing your browser cache and cookies can resolve issues cause by outdated information. You can also use an updated or other supported browsers to eliminate compatibility issues.
In addition, to ensure that reminder invoices are sent to your customer, you can place a check mark to send a copy to your email at the Account and Settings section. This way, you'll receive an email notification each time the reminders are sent. Here's how:
- Go to the Gear icon.
- Select Sales, then click the pencil icon in the Reminders tab.
- Tap the drop-down to view the default email message for the invoice reminder.
- Place a check mark in the box for Send a copy to your email.
- Then, select Save and click Done.
You can also review the audit log to confirm whether the invoice reminder has been sent. This log provides a detailed record, allowing you to track all communication related to the invoice effectively.
On the other hand, if you are using the mobile app, consider resetting the app to resolve potential issues. This process serves a similar purpose to clearing the cache in the browser.
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Feel free to use the Reply button below if you have any further questions or need assistance with QuickBooks.
