It's not the experience that we want you to encounter, scott218.
Upon review, we received some reports with similar issues regarding the Reminders list from other users. With this, I recommend contacting our Support Team so they can add you to the affected user's list and provide updates about this matter.
To get in touch with them, kindly follow the steps below:
- Log in to your QuickBooks Online (QBO) account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Furthermore, please be guided by our support's availability by reviewing this link: QuickBooks Online - Support Hours.
Additionally, once your customer pays an invoice, we can record them to ensure accurate data in QuickBooks. You may check this article as a reference for entering the payments: Record invoice payments in QuickBooks Online.
The Community forum is always available to lend a hand if you have more concerns with your Reminders list or any QuickBooks-related matters. Kindly leave a comment below, and we'll ensure to answer you promptly.
