Reminders

Thanks for sharing those great details, @Itsme14. 

It sounds like you might have some data integrity issues going on in the company file. Over time your company file can experience issues with data damage, causing unexpected issues, such as missing payments, incorrect reports, scheduled payments, etc. Don't sweat it. You can use our tools built into the program to resolve this matter. 

These tools are our Rebuild and Verify utilities. I've included some steps to use them below. 

Rebuild:

Please note: Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor move, the Rebuild is still ongoing. Wait for it to complete.

1. From the File menu, select Utilities, then choose Rebuild Data.
   • 
2. Select OK if you receive a prompt to back up your company file.
   • 
3. Click Close or View Results when you get the message Rebuild has completed and proceed with the next step.
   • 

To Verify:

1. Under the File menu, select Utilities, then choose Verify Data.
   • 
2. Hit OK when you see the message. QuickBooks detected no problem with your data.
   • 
3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. If this happens, you'll need to contact our Technical Support Team. Our technical support team has the tools available to securely review your account and investigate the error messages in your QBWIN.LOG.

You can see additional details in Resolving Potential Data Issues. 

I'll be right here if you have any additional questions or concerns. Have a great day ahead! 

I followed the instructions and QB found NO issues. No, it did not fix the issue. The problem is, I'm guessing, within the QB program itself and if you send a reminder to a customer and they still don't pay, the next time you view/generate a reminder QB says "I already sent a reminder for that invoice so I won't send it again unless the admin creates a new schedule." I can't explain this issue any more than I already have. Guess I have to live with it and create a new scheduled reminder every month.

Thank you for your response and help for my issue.

Sharon

I appreciate you following the instruction shared by my colleague above, Sharon.

At this time, QuickBooks only allows you to send a payment reminder to your customers once. That's why you received an error that you need to create a new schedule.

I know that sending a follow-up reminder to your customer that hasn't paid yet can help save your time, instead of creating a new scheduled reminder every month. For now, I suggest submitting feedback directly to our product engineers. This way, they can review your request and add it to the future update. To submit feedback, you can go to the Help menu and select Send Feedback Online. Then, choose Product Suggestions and enter your feedback.

You may want to run and customize a report to view all your sales transactions in QuickBooks Desktop. This article will help you through the steps: Customize reports in QuickBooks Desktop.

Our Community forum is always open to help you again if you need further assistance on this concern. Have a good one.