Removing/Editing permissions

Hello MrsCrawdaddy,

Nice to see you in the QuickBooks Community! Before we dive in, was the GM the primary admin or secondary admin? If not, the primary admin can make changes to remove the user permissions. If it is the case, you would need to send a request to our team to transfer the primary admin role.  Here's how to delete the user:

1. Go to Company and select User then Set up User and Roles
2. Under User List, click the GM name and select Delete as seen in the screenshot below.
3. Confirm to delete the user.

On the same screen, select New and add the new user information and permissions to be able to access the account. For more information on managing user roles and permission in QuickBooks Desktop, this article is very handy. 

Please let me know if you have any questions. I will be here to assist further. I hope you have a good day. 

she was the primary user with a double verification to her cell phone which we don't have access to

she was the primary admin