Has this truly been fixed?  Their download page is still showing R13 as the latest update, which previous posts have said is the one that broke everything about three weeks ago.  A client has asked me to perform this update for them next week, but I don't want to proceed without a confirmed fix first.

Has this truly been resolved?  Their download page still shows R13 as the latest release, which previous posts say is what broke everything.  A client asked me to update their software next week, but I don't want to do so until I know the fix is verified.

I wouldn't say its been fixed but they did a critical update that relinked most of the fields correctly.

There are still some weird issues and glitches. For instance, one of my reports contains a custom field that previously printed out correctly on the report. But now, in order to get that same custom field to show up on my report, I have to select both the "Other 1" and "Other 2" fields to appear in the report or the custom field doesn't print out on the report. And what's even more screwed up is that the "Other 1" and "Other 2" fields wont even show up on the report. It just creates two empty columns that don't have headers or data even thought there is data in those fields. You cant change the size of the empty columns or move them either.

@kstewart - thank you so much for your helpful information.  I have been at it for weeks trying to figure out how to print one of my reports that was messed up other than screenshotting it which was a big pain and time consuming! At least now I can print this report which I need every week for payroll.

I understand that having accurate data and reports is crucial for your business, Darrell and Stewart. If you notice added or substituted columns and data displayed incorrectly in QuickBooks Desktop, please upgrade to R13_50. This update has been released to address these issues. Let me provide you with further details.

Once upgraded, all your memorized reports will be fixed and start working as expected. However, if your memorized reports are still not working, there's a way to fix that.

Firstly, we'll need to create a backup copy of your company file. Then, locate the memorized reports that are not working as expected.

To create a company file, here's how:

1. In QuickBooks, go to the File menu and select Switch to Single-user Mode.
2. Go to the File menu again and hover over Back up Company. Then select Create Local Backup.
3. In the window, select Local Backup and then Next.
4. In the Local Backup Only section, select Browse and select where you want to save your backup company file.
5. In the Online and Local Backup section, select Complete verification. When you're ready, select OK.
6. Select Save it now and schedule future backups and then Next. Or if you don't want to save a backup now, select Only schedule future backups.
7. Select the Save backup copy automatically when I close my company file checkbox. Then select the number of times between backups.
8. To create a schedule, select New. Fill out the data fields to create a backup schedule. You can set a specific time or day of the week.
9. After you set your schedule, select OK. QuickBooks asks you to enter your Windows sign-in password. This gives QuickBooks permission to run the scheduled backup.
10. When you're ready to create your backup, select Finish.

Once your backup file is complete, proceed to recreate the memorized reports.

If the issue persists, you can consider doing some basic data damage troubleshooting. This will help repair the data damage in your company file.

Feel free to refer to this article for detailed steps and guidance about fixing memorized reports in QBDT.

For detailed instructions on how to set up, modify, and manage scheduled reports in QuickBooks Desktop, and to ensure your reports are consistently up-to-date and automatically generated, please refer to this helpful article.

By leveraging these features, you can streamline your workflow and ensure your financial data is always readily available. If you have further questions or need additional assistance, don’t hesitate to reach out. I'm here to help you always.

I've updated to the most current version. It still has this bug.

One of my reports contains a custom field that previously printed out correctly on the report. But now, in order to get that same custom field to show up on my report, I have to select both the "Other 1" and "Other 2" fields to appear in the report or the custom field doesn't print out on the report. And what's even more screwed up is that the "Other 1" and "Other 2" fields wont even show up on the report. It just creates two empty columns that don't have headers or data even thought there is data in those fields. You cant change the size of the empty columns or move them either.

Today is exactly one month since I submitted notice to QuickBooks about being messed up and the problems have not been completely resolved.  A little bit has been "fixed".  The overall timeline it is taking Intuit to fix this completely has been unsatisfactory and QuickBooks users are having to waste valuable time doing fixes; recreate reports; call in to so-called QB Techs to get help (they read from a scripted textbook, etc.) and that still doesn't solve the problems; goes on and on.  Bottom line is the program still has not been fixed and continues plaguing us with problems.

Intuit in no way shape or form will compensate us for the time their mistakes have costs us.  Intuit raised their prices this year (mine went up $1,000) and we get this in return??  Very sad and I feel like I've been scammed.  Intuit needs to do some deep searching in their hearts and wallets.  Karma does happen.

I agree.  I was able to fix my reports, probably because I am a small company. I attempted their original "fixes" and they did not work.  That is when I realized Intuit did not know what they were dealing with.  I  then  isolated the corrupted reports per Intuits suggestion. This required reviewing EVERY Memorized report I had, some were corrupted, some were okay. By the time I had this done they had another up-loadable "fix".  Not trusting Intuit, I then reread all of the Intuit users & Intuit employees comments in the community. 

Because I save my backups on my own devices, I felt confident that my backups from prior to the update were okay.  (intuit should have suggested that we all go back to our prior backups until they had the problem fixed).   I reloaded my most current backup from before Intuits flawed update.  Then I installed Intuits most current update.  I reviewed each report in the isolated file and they where fixed.   I moved them back to their original files. I have no idea why this worked.  It may be when I went back to an un-corrupted backup, the Intuit up date was not attempting to fix multi layered problems.  It may be that I do not use reports that others are still having such difficulty with. 

If I had needed to pay for technical assistance, it would have been very very expensive on a per hour basis. Since I do value my time this has been expensive enough. In reading the "help" comments from Intuit, I believe they had no idea the size of the problem they created or concern about the time costs of their users. I found most of their comments condescending, because I have not seen a company wide warning acknowledging this problem.  If this would have been a regular product, I would have taken it back and asked for a warranty refund.  This product error has been so costly to all of the users that Intuit should give every user that has reached out  for help a monetary rebate. No way is this product worth $1,000.00 this year.  I am now convinced that my time will be  spent researching accounting programs that will suit my needs for the future.  It would have taken less time this year to convert to and learn  a new accounting program, then fix this one.

And yet I just did an update and it is, in fact, R13....  And my reports are messed up.  They didn't pull anything...  

Also, the reports I have that are messed up are NOT memorized reports.  Just a simple sort by date issue whose "dates" are literally random...  No order whatsoever.  I am, however, happy to hear it's not just me...

Lorraine MN   Well said!!  I agree with you wholeheartedly!!!  I'm thinking along the same lines as you are!

I am a long-term QuickBooks Accountant Desktop Plus program user.  As said in earlier message, my renewal went up $1,000 from last year.  Total I paid this month for 2025 to 2026 renewal was $ 2,399.00 = Intuit Quickbooks Payroll Annual $1,400.00 + PAP Premier Software Bundle $ 999.00.

I've lost more than $1,000 for my time dealing with the problems the so called "Updates" have caused since February 19th.  I'm very, very disappointed in Intuit's "developments & updates" over the past 8+ years.

I use Enterprise Desktop and we paid $8295 last March for the year.  I haven't got my renewal rate for 2025-2026.  But I can assure you, it is not worth it. 

OMG!  I don't have enough bookkeeping and payroll processing customers to come anywhere to justify that cost!  I do not have inventories or anything extensive like that.  Thank heavens!

I'm experiencing the same reporting issues you all are experiencing along with many other nuisance issues I've just had to deal with that will never be repaired. 

QBD is now the stepchild product for Intuit.  I've been an enterprise user for  many years and a Quickbooks user for over 30.  It has become a bloated and barely supported product.  Tech support is useless.  

I too am actively researching alternatives.  I am tired of being held so tightly in Intuit's grip!!

Please reply with potential alternatives you've have positive experience with.

I'm experiencing the same reporting issues you all are experiencing along with many other nuisance issues I've just had to deal with that will never be repaired. 

QBD is now the stepchild product for Intuit.  I've been an enterprise user for  many years and a Quickbooks user for over 30.  It has become a bloated and barely supported product.  Tech support is useless.  

I too am actively researching alternatives.  I am tired of being held so tightly in Intuit's grip!!

Please reply with potential alternatives you've have positive experience with.

The sad thing is that if they gave some attention to the Desktop product, companies with real accounting departments (mid-sized but too small for ERPs) would pay more for that. Right now, it is not worth what they are charging.

Just wanted to upvote this as we are experiencing the same issue with the Combine reports from multiple companies.  Opened a case and we performed a repair of QB, verified data and did the Reset Updates and none of that fixed the issues.  Lost my chat session after an hour of going through all that and haven't reached back out.  Validating to hear we are not alone.

Welcome to the ShiZ show my friend!.

Not that it matters to QB but this method does not work and the fact that you merely "suggest" we just "rebuild" these now defunct reports from scratch is laughable at best. It's not like we just have all the parameters of EVERY single report we've customized over the years (in some cases 15-20 years) just tucked away in some tidy little spot in our brains!  I don't even remember the cell phone numbers of my spouse and 3 kids! Like I can just pull all of this data out of my a.............!!!!!

It's official!!! Our Board has given us the go ahead -- we will be search for and evaluating alternatives to QuickBooks and Intuit Payroll. It's time -- we are definitely outgrowing them and there are always issues with Intuit and QuickBooks.

Please share and post what other programs you all find.  Many of us would greatly appreciate it!!

I too am going to present to our board the possibility of switching off of Quickbooks.  It looks like the last

update also corrupted my previous bank reconciliation, in addition to corrupting my memorized reports.

The update actually cleared checks in QB that were not cleared, so my beginning balance was incorrect this month.  Argh!

I'm having the same problem.  All my memorized reports are opening with different headings at the top.  I'm having to recreate every one of them!  There needs to be a fix SOON! I have the same headings all of a sudden - Actual Cost and Actual Sales Price.  I never used either of those in the 20 years I've been using Quickbooks

Found out about this the hard way today. Accounting firm with QB 2024 Accountant, 3 QB users there.

We recently updated all systems. Press F2 and examine your versions

Two systems have R13_61 and do not have the issue

One system has R13_45 and DOES have the issue

Sadly the R13_45 system won't seem to fetch the 61 update and is stuck on 45. I'm going to follow up in 20 minutes and see if I can force update it by either resetting the QB updates, or possibly copying C:\ProgramData\..\..\QBUpdateCache from an updated computer.