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A memorized report does not open or opens a different report
by Intuit• Updated 4 months ago
Learn how to fix issues with your memorized reports not opening or opening unintended results.
Perform the troubleshooting steps in this article when a memorized report does not open or a different report opens.
Note: Make sure you have the latest release for QuickBooks Desktop.
The Verify Data utility (File > Utilities > Verify Data) may add these messages to the Qbwin.log file:
ERROR--Error: Verify Memorized Report List: TotUsed is XX, expected XX Error: Verify Memorized Report list: Display index invalid.
LVL_ERROR--Memorized Report recnum XXX (Name of Report) contains corrupted formatting data. recnum 140 -- This memorized report must be deleted.
This can occur if the memorized report or the memorized report list is damaged. Instead of opening the report that you want:
- Nothing happens because the location does not exist or is empty.
- A different report opens because the instructions point to a different location.
Solution 1: Basic Data Damage troubleshooting
- Re-sort the Memorized Reports list.
- From the Reports menu, select Memorized Reports,then choose Memorized Reports List.
- Go to Memorized Reports, then select Re-sort List.
- Select OK when you get the prompt "Are you sure you want to return this list to its original order?"
- Run the Rebuild Utility which repairs transactions and list damage in your company file (although limited to the damage it is programmed to fix).
- From the File menu, go to Utilities > Rebuild Data.
- Select OK if you receive a warning message to backup your company file.
- Your computer may display the message QuickBooks is not responding however, as long as you can move your mouse indicator, wait for it to complete.
- Select Ok when you get the message Rebuild has completed.
- Run Verify Data to check for remaining data damage. If the second verify fails, proceed to Step 3.
- Use the QBWin.log to find and resolve data damage.
- Find QBWin.log from the Product Information screen.
Note: If you are working with a support agent, on the Tech Help window (before you open the file), choose Send log files to Intuit support. This will send the files to a repository that will enable the agent to view your log files.Open the log file.Search for (CTRL+ F, then type) BEGIN VERIFY and locate the most recent one (logs are in date order with latest at the end).Find LVL_ERROR. Copy and paste error into help search.Follow directions to resolve issue.Run Verify Data and repeat if additional errors are found.
- Find QBWin.log from the Product Information screen.
Solution 2: Recreate the Memorized Report group
- Back up the QuickBooks company file.
- From the Reports menu, select Memorized Reports > Memorized Report List.
- From the Memorized Report dropdown arrow, select New Group.
- Enter Z Do Not Use in the Name field, then OK.
- Move all the reports that do not work to that group:
- Right-click an affected report, then select Edit Memorized Report.
- Select the Save in Memorized Report Group checkbox.
- From the Save in Memorized Report Group dropdown arrow, select Z Do Not Use.
- Repeat for all affected memorized reports.
- Create 15 to 20 new memorized reports and save them in the Z Do Not Use group.
Note: The new reports should occupy the damaged slots in the Memorized Report List. The number of reports required varies by file. - Select the Memorized Report > Re-sort List > OK on the message that follows.
- Close and reopen QuickBooks.
- Recreate and memorize the reports you need.
Important: If you delete reports that don't open from the Memorized Report List, then undamaged reports will move up into the empty slots and they may become damaged |
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