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Cash Point
Level 1

reset password QB 2013

I tried to reset my password. After I answered the security question. It gives me the following error msg. 

"Quickbooks is unable to reset the password at this time. Please check your internet connection."

I know my internet is fine. Why is that? How to fix it? 

 

Solved
Best answer September 05, 2023

Best Answers
Fiat Lux - ASIA
Level 15

reset password QB 2013

@Cash Point 

Another option, buy a 3rd party password reset service.

 

View solution in original post

5 Comments 5
Carneil_C
QuickBooks Team

reset password QB 2013

I've got your back, @Cash Point

 

Since QuickBooks 2013 is no longer supported, upgrading it to the higher version of QuickBooks Desktop is our potential solution. But before doing so, please create a backup company file to secure your data if you ever encounter problems.

 

Also, feel free to contact our QuickBooks Desktop Support Team team. They can give you more details about the upgrading process and have tools to assist you further. Just check their available hours so they can promptly address your concerns.

 

On top of that, I'll be adding this helpful article that can aid you once you're ready to download your QBDT: Download QuickBooks Desktop.

 

Please let me know if you need clarification about your company files or if there's anything else I can do for you. I'll be standing by for your response. Take care always.

Fiat Lux - ASIA
Level 15

reset password QB 2013

@Cash Point 

Another option, buy a 3rd party password reset service.

 

AlcaeusF
Moderator

reset password QB 2013

Hello Fiat Lux - ASIA,

 

I have reviewed the workaround you’ve shared, and it's correct and accurate. Thank you for sharing your input to help address the issue.

 

We love to see members supporting one another! Have a great day.

ty17
Level 1

reset password QB 2013

example of a 3rd party reset please?

Fiat Lux - ASIA
Level 15

reset password QB 2013

@ty17 

Click on my profile name and you will find our website address to send an email to.

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