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LStoianowski
Level 1

Resetting QuickBooks Admin Password

I have just received my Mac back from having the OS reverted to Catalina from Big Sur, as QuickBooks 2016 is not compatible.  I am now attempting to login, but have forgotten my password and I have no security questions/answers to be able to reset.  Where do I go from here to reset the password?

4 Comments 4
ChristieAnn
QuickBooks Team

Resetting QuickBooks Admin Password

Hi there, LStoianowski.

 

It's nice to see you posting here in QuickBooks Community. I'll provide steps on how you can reset the password in your QuickBooks Desktop Mac.

 

To start resetting the password, you'll need your QuickBooks license number and the email address, phone number, ZIP code, and name you use when you purchased and registered the product. All of this information is available on the CAMPS website. 

 

Here's how to reset:

 

  1. On your QuickBooks login screen, click Forgot Password.
  2. Fill out all the information on the form. Then, select OK.
  3. You’ll receive a code through email. Enter the code. Then, hit OK.
  4. QuickBooks will then guide you through creating a new admin password.

 

For additional information, you can click this article: Reset your password for QuickBooks Desktop for Mac. This also contains steps on how to reset a password for non-admin users.

 

Please refer to this article on how you can set user and password preferences so users can only access what's needed for their role: User and password preferences in QuickBooks Desktop for Mac. This way, you can choose what users can see and do within different areas of QuickBooks like banking, sales, payroll, or expenses.

 

Please feel free to reach back out to me if there's anything else you need. I'll be around to help you out. Have a good one!

laurieah
Level 1

Resetting QuickBooks Admin Password

I have forgotten my Admin password for two of my companies and when I click on "I forgot my Password" it then takes me to a page to put in all my information of course however, it then says that my information is incorrect and it is NOT incorrect. Now what would you suggest I do?

IamjuViel
QuickBooks Team

Resetting QuickBooks Admin Password

Let me share additional information so you'd be able to access QuickBooks, @laurieah.

 

You can  access your Intuit account and verify your information is correct. I can guide you on how to do it.

  1. Go to https://camps.intuit.com.
  2. Enter your Intuit login credentials.
  3. Take note of the following information:
    • Authorized user's name and email address (name is not case sensitive)
    • Primary Mailing address (especially zip code)
    • License number (under Products and Services; doesn't need a dash)
    • Phone number (under Account Details)

You can use this information in the password reset toolUser-added image

 

Also, you'd want to make sure that your QuickBooks software is updated to the latest version. This ensures that you always have the latest features and fixes.

 

If you're still unable to reset your admin password, I'd recommend contacting our Technical Support Team. They can review your account and provide additional steps to fix it.

  1. Go to the  Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Click Contact us.
  4. Enter that you get Reminder prompts. 
  5. Select Continue
  6. Choose either to Message an Agent or Talk to a Specialist

Feel free to let us know if you have other questions or concerns. I'm always here to help.

Fiat Lux - ASIA
Level 15

Resetting QuickBooks Admin Password

@laurieah 

As another option, contact Support and ask for Data Service to reset the password. Otherwise you have to purchase a 3rd party password removal service.

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