Resolve error in reload.sql at line #####. Sybase message: the disk sandbox feature is enabled

Hi there, @RangerZ.

Glad to have you back here in the Community. I'm here to share some clarifications with fixing the error that you received.

The "Portable or Accountant's copy is being restored over the network" means that a copy is restored on a different computer where QuickBooks is not installed locally. You'll need to make sure that you have your own copy stored on the computer where QuickBooks is located to prevent this error. 

Also, restoring .QBB file refers to the copy that will be deleted automatically once a backup copy is completely stored. For more details about this process, please refer to this article: Resolve error in reload.sql at line #####. Sybase message: the disk sandbox feature is enabled. 

However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to work with you to find out what exactly may be causing this issue.

To reach them: 

1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop.
3. Select the issue or topic.
4. Click the Green Phone button to get the support number.

Please let me know if I can be of additional assistance. I hope you have a wonderful week ahead.

Please try rereading my post.  I am basing the post on the article you refer me to.

I find the article weak in details (we can disagree).  This level of content is just not helpful to the less technical user.

We are a bookkeeping and tax company. I get files from clients and my issue was opening a specific file which we store in a folder that has an apostrophe in the path name. 

The items cited in the article, and which you try to clarify are NOT my problem.  Indeed we routinely store and open files over our network with no issue.  If the path has an apostrophe it fails, network or not.

Hey there, RangerZ.

I appreciate sharing your thoughts about the content of the article provided by my colleague. This information will help us improve on how we present the steps to our users.

I’ll be sure to send your feedback directly to our Content Development Team so they'll look into this. 

Since the issue only occurs for path with an apostrophe, I recommend getting in touch with our Technical Support Team for more in-depth troubleshooting. One of our phone specialists can use tools like screen sharing and double-check what’s causing the error message to show.

To contact:

1. In your browser, enter this link: https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Desktop.
3. Choose your QuickBooks for Windows version.
4. Select the issue/topic.
5. Click the Get Phone Number button to see the support number.

Let me know about how things go after contacting support. I want to make sure this is taken care of for you. Have a good one.

As a former software product manager this bug would probably lie at the bottom of my priority list.

As an IT manager it's easier and faster to just change the path name than deal with support (who generally can address process issues but seems lacking on technical ones).

As a user I would like to share with others a very specific failure scenario as opposed to the vague ones in the tech note.  Visibility is my most important goal.

This solved my problem! Thank you for the help. We had an apostrophe in folder name, after I removed it, I was able to open the accountants copy I was trying to restore. 

Excellent! Thanks

Hi, @pettijohnjj.

I'm glad that you were able to get the best information to resolve your issue within QuickBooks.

I'm here to lend a helping hand. If you have any other questions or concerns, feel free to ask. Have a great day!