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motta4160
Level 1

Restore from backup does not create company file

Windows 10 professional, quickbooks 2020.  Upgrading from quickbooks mac 2016.  Verified and rebuilt before exported to create backup file.  Moved backup file to local drive on pc.  Restore from backup, choose backup file on local drive, select default location for company file, type a name for company file, click save.  Dialog box disappears but nothing happens.  Returns to open company file dialog.

1 Comment 1
ShiellaGraceA
QuickBooks Team

Restore from backup does not create company file

I can help you open your company file, @motta4160.

 

Let's download our QuickBooks Tool Hub and run File Doctor. This tool fixes issues like the one with your company file.

 

Here's how:

 

  1. Download this link QuickBooks Tool Hub.
  2. Open the downloaded file (QuickBooksToolHub.exe).
  3. Follow the steps to install and agree to the terms and conditions. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  4. From the tool hub, select the Company File Issues tab.
  5. Choose Run QuickBooks File Doctor
  6. In QuickBooks File Doctor, pick your company file from the drop-down menu. Then, tick Check your file (middle option only) and then Continue.
  7. Enter your QuickBooks admin password and then hit Next.

After running the tool, restart your computer and open your QuickBooks file again. Need for details? Check out this guide: Fix company file and network issues with QuickBooks File Doctor.

 

In case you need help with your backup file, please check out this link for the recommended solution.

 

I'm always here if you still have questions or concerns. Just drop them in the reply section below and I'll be glad to answer them for you.

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